cancel
Showing results for 
Search instead for 
Did you mean: 

Pay as you go SIM card in iphone

ChrisM35
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Why does my phone credit disappear when I don’t use my phone?

Message 1 of 5
442 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 70: Enigma
  • 10274 Posts
  • 100 Topics
  • 1954 Solutions
Registered:

What tariff are you on?

If it's Big Bundle then your top up is converted to give you minutes text and data allowances for the next month and your balance will show as zero

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 5
439 Views
4 REPLIES 4

Enlli
Level 70: Enigma
  • 10274 Posts
  • 100 Topics
  • 1954 Solutions
Registered:

What tariff are you on?

If it's Big Bundle then your top up is converted to give you minutes text and data allowances for the next month and your balance will show as zero

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 5
440 Views

MI5
Level 94: Supreme
  • 153836 Posts
  • 656 Topics
  • 29326 Solutions
Registered:

@ChrisM35 

Explained here https://www.o2.co.uk/help/products-and-services/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 5
431 Views

Oxonian
Level 40: Notorious
  • 15087 Posts
  • 409 Topics
  • 39 Solutions
Registered:

And similarly @ChrisM35, if you are on a rolling plan :-

 

Rolling Plans | O2

https://www.o2.co.uk/rolling-plan

 

Message 4 of 5
394 Views

MI5
Level 94: Supreme
  • 153836 Posts
  • 656 Topics
  • 29326 Solutions
Registered:

@Oxonian wrote:

And similarly @ChrisM35, if you are on a rolling plan :-

 

Rolling Plans | O2

https://www.o2.co.uk/rolling-plan

 


Already covered in the link given above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
393 Views