Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlocking Handset Issues

Hi there, has anyone had much experience of trying to unlock their handset with O2? I have been trying to get mine unlocked for the best part of 2 weeks now. I've been on with the team 6 or 7 times and each time I'm told I'll receive the code within ...

Resolved! Video Call Charges - Facebook Messenger/WhatsApp

HiI used to use Skype to video call UK to Australia. I want to use Facebook Messenger and WhatsApp to do this.Am I correct in saying that if I am using WiFi the video calls are free?If I drop out of WiFi data will be used. If I use data will it be ta...

Resolved! How long o2 keep records after account closed?

Hi Team, I have terminated my previous o2 contract 2 year ago but now need some billing/payment information How long o2 keep records (billing/ payments) after account closed? Thanks Regards,Eelavan

Resolved! Credit transfer from old number to new

I accidently topped up my old number which was not in use, instead of my new & current one. Is there anyway of transferring any balance on the old number to the new one?

Resolved! unlock

Hello I applied to unlock my iphone and I got this message The IMEI - ************ has not been used on our network, so it willnot be possible to unlatch it.and now if I try again is saying that I have already applied for This device

Resolved! Why have i been automatically charged for a bundle that I never asked for?

Why have i been automatically charged for a bundle that I never asked for?I just got a new pay as you go plan (As i was on pay monthly before), and I never asked for any bundles. I only topped up to have credit on the phone and as I am abroad I do no...

Resolved! Switching to pay you as go from monthly after contract expiration

Hi My O2 pay monthly contract expires on 20th April and I wish to go back to using pay as you go as I'm a very light user of texts, calls and data. I want to keep my mobile number, so if I were order a pay as you go sim and on the 21st April and use ...

Resolved! Changing from Pay as you go to Pay monthly

My sister is changing over from Pay as you go to pay monthly filled in the swap number form to keep old number. It has been a while know and her number has not change to the old number.

Resolved! Phone Imei

HelloI have a contract phone with o2. I lost it then I swap my sim to deferent phone. Now I need IMEI of that Samsung what I have contract phone because Im now filling a papers to get the phone back. I looged on "my o2" and the Imei is of the phone w...

Resolved! Keep number

I would love to know what is going on I requested to keep my number two weeks and I've sent TWO applications and I can't top up till the number is updated I would love to know what is taking so long I'm just the message said 3 working days not 2 week...

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