Unauthorised money removed from account

[Anonymous]

The same has happened to me and O2 have done *beep!* all to help, other than to tell me the name of the company that are robbing me blind. Back in October i went over to a sim only deal with O2 after initially looking to move over to BT Mobile (oh how i wish that i had jumped ship then and i would not be £300 pound out of pocket now) O2 said that they could do me a good sim offer for £10 a month. Great i thought that will save me the bother of switching providers. I happily went along thinking that £10 a month was being removed from my account. How wrong could i have been. Straight from the very month that i went over to sim only i have had a so called subscription coming out of my account. I did not sign up for this obvious scam. Some lucky jackpot win an iPhone crap. Yes i should have checked my statement, but come on O2 how come you can authorise a subscription from my account without my knowlwdge or say so. When i call you say there is nothing you can do about third party payments. I say how convienent. The payment is taken through you. Its not as if i have set something up using a credit card or iTunes. I feel let down, disapointed and really angry that O2 can let this happen and then do nothing on your behalf to resolve it. See you later O2 i should have done it a year ago but now im off. I'm off £300 lighter in the pocket too...... 😞

[adamtemp64 · Accepted solution]

look at this thread https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi... all info is there go to the regulator if the scamming company will not issue a refund

[Glory1]

@Anonymous please read all the responses in this link and take particular note of @Anonymous's post. He makes some very good points.

[MI5]

It would have happened regardless of network too.

[Anonymous]

Nothing to do with the networks so you need to contact the company billing you