Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I change my contact preferences online?

How do I opt-out of marketing calls and texts from O2? The texts say "To stop texts call 2220", but I tried this and there's no obvious way to unsubscribe. And when I try to visit 'contact preferences' on MyO2 (either online or in the app), the page ...

Resolved! disconected

so i had been in hospital and o2 disconnect my account i phone is explaned what has happened, i made a complaint and it was upheld, setup payment plan and credited back reconnect fee, rany payment management line and guess what complaints dept have r...

Resolved! How do I add nhs discount to my account

How do I add nhs discount onto my account?

Resolved! Problem with card

I have problem with my card . I'm waiting from 2 weeks my card but I no receive yet and I don't want now this card . Reference number : [removed] . And my order number is : ms-[removed]

charged by 02 for sending texts and pics to Cyprus from the UK ? I use Viber & Messenger !! Help

Someone please help me!! I had my 02 bill for £86 for last month. I am also paying on a contract £15 per month!!!. 02 said its because I send Texts, and pics from UK to Cyprus ??? but I always use my Viber and Messenger to do this.. why I am I being ...

Disputed bill

have received several emails and texts from O2 recently advising that I have spend well over my normal / typical monthly amounts.Firstly I was advised that my bill had risen to £91.77 and more recently £113.66.Yesterday, about mid day, I phoned O2 an...

Resolved! sim number

Could someone please tell me how many letters are there to a sim number? I am trying to complete a "keep my number" form but it keeps telling me that I have entered an invalid number. thank you

Resolved! Travel opt out

For a pay as you go bundle what is the free bolt on "travel opt out" give me. What am I actually opting out of and does this bolt on have any affect on me using this service in Europe understanding that my use in Europe (and cost) is identical to my ...

Resolved! paid wrong account

I made a payment using a swipe card that was the wrong one from an old account Where can i contact to get this changed and the money credited to the correct account /number Any ideas who to contcat by E mail there is no help in the suggestions or any...

Resolved! o2 paymonthly bill as one figure

Hi Does anyone know where you can see your o2 pay montly bill as 1 figure.In bills I can see the airtime bill itemised and then a single figure for the device.(vat not seperated out for device cost)Is their anyway to see one figure with VAT seperated...

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