Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number

Can anybody tell me if 01387800627 is a legit number for carphone warehouse as think iv possible been scammed into 2 upgrade contracts

UPGRADE WHEN IN CONTRACT

Hi guys looking for some advice I have a samsung S6 thats in term until Jan 18 with ETC charges of £300.11 Im wanted to upgrade now to an iphone 7 possibly , Am i best selling my phone for about £200 then taking then paying £100 to leave the contract...

Calls when abroad

I have been charged for receiving calls that I have not answered when abroad. How can I prevent this happening in future? Do I need to turn off voicemail?

Can't top up?

i dialled 4444. as i've already used my card before to top up i put the last 4 digits in and the 3 digits and the amount to be told ''sorry your top up was unsuccessfull''... so i went online, did the web top up.... i get an error 500 message? why ca...

How do I report a lost phone?

I've lost my phone and want it blocked. The Help section says I can report this 24/7 but I can't find any contact details for this. What number do i ring?

Resolved! 12 Month Sim Only Upgrade

Hey, Does anyone know when you can upgrade a 12 month sim only deal to a handset contract? I've had the sim for just short of 6 months. It says 'you are ready to upgrade' in MyO2 but it just takes me to more sim only deals, just wondering if at some ...

Resolved! Updating payment details

I currently have a business account with a number of phones attached. How do I now split the billing into a) business phone paid from bank account Aandb) 2 personal phones to be paid in future via a new bank account? Have tried the online help - no h...

tariffs

do unlimited calls include other networks?Do unlimited texts include multimedia messages?

Phone sending messages by itself

HelloWondering if anyone can help me... the strangest thing happened the other day, my partner recieved three text messages from me in a row, none of which i sent.The messages were 'Busy now, see you at lunch' and 'In a meeting, speak later' , one of...

Change of name

Hi - I need to change my surname on my account to my married name, please can you tell me how to do this?Thanks

O2

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