Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Reinstating my phone number

I have been abroad for over 6 months (August 2016) and have not used my phone. I have lost the connection and want to reinstate it. I still have a fair amount of credit left. How do I do this while stil keeping the same number?

Resolved! Spam e-mail

I have just recieved a spam e-mail below. Please deal with this as a matter of urgency. I am a Classic Pay as you Go customer.------------------------------------------------------------------------From: O2 UK [mailto:ivanka.gojevic@vodogradnja-osije...

Resolved! Upgrading from a 12 month Sim Only

Hi there, I want to ask how o2 upgrades work, because everytime you ask someone at o2 you get different answers. I took out a 12 Month Sim Only deal, to which I am happy with just now. I asked what happens when I upgrade from my sim only, do I get cr...

Resolved! TABLET EXCHANGE

hi does anybody no the procedure when returning a tablet (change mind policy) to exchange to a different model at a store. should another credit check be done which is more than likely be refused with taking a agreement out to get the device that is ...

Resolved! DWP OPEN CODE

Hello, I have been advised that I can have a DWP 25% open discount but when i try and register it needs the company code which i dont have? can anyone help with this?

Resolved! online live chat

Anybody else having problems with live online chat.tried lots of times keeps saying 'failed to connect to server'

Resolved! Short Code 70101

Hi. I just got my bill and see that I was charged £10.00 under 'Short Code 70101'. What is this please? Robert.

Resolved! Using PAC but keep my contract

I work for a company that prides itself on providing an excellent customer service. This is not a good customer journey! I spent one hour on the "online chat" service before I received my PAC last night.I have a PAC to take my number to another provi...

Resolved! 85222

Hi. I've just received my bill and £15 of it were charges from this damn number. Can anyone suggest how to get help. Im disabled and skint....this just is not right... Many thanks

Resolved! Changing Mobile Number

HelloI would like to change my mobile number on my contract to a gold number from a PAYG sim number I'm thinking of buying online.Is this thread solution still valid?https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Changing-number/m-p/495956/high...

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