Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Name change

Would like to update my account to my married name...spend the last 20 minutes on the phone to the call centre to receive an SMS link which didn't work....help?

Resolved! Online payment deactivated ?

Why can't I pay my bill online anymore ?

Resolved! Cancel account

I want to cancel my account with you, but cannot se how or where to do that.

Resolved! EU roaming changes?

Hi, has anyone heard of an announcement from 02 when they they will be stopping roaming costs in the EU? The papers have been full of the news of networks having to stop roaming charges "starting from June 2017", but I can't find anything on the O2 w...

Resolved! Length of Contract

Hello, The final payment of my 24 month contract (Phone & Sim) will occur mid July. Will my coverage end mid-August i.e. do I pay a month in advance? I am looking to leave O2 and join another network so trying to gauge times. Kind regards,

Resolved! Direct debit

I have paid my monthly bill by direct debit for years. The April DD was not taken from my bank account despite there being plenty of money in the account. I rang O2 and they had no explanation but set up the DD again on the same bank account. It has ...

Resolved! Data allowance text messages

I received a text message two days after I had my new 1Gb monthly allowance saying I had used 80% already! At first I though someone might be stealing my data as I had hardly used it. But when I checked I still had around 960Mb left. Why might this h...

Resolved! OVERCHARGED BY £60.00 ON MARCH BILL

WHY HAVE I BEEN OVERCHARGED BY £60.00. CONTACTED CHAT LINE AND ALSO TELEPHONED BUT DID NOT GET ACCEPTABLE ANSWER. ON DOING MY OWN CHECKING I FIND THAT I AM ON 100 MB AND 100 MINS. I WAS UNDER THE IMPRESSION I WAS ON 250 MB AND 250 MINS THE SAME TARRI...

Resolved! is the offer still on to recommend a friend and we each get a £40 amazon voucher?

recommend a friend and get £40 amazon vouchers each is the offer still on?

Resolved! Business / Costs

Dear Sirs, I raised a complaint on 22nd May 2017 and was to have the matter corrected no later tan 26th May- Today - I find another barring note on the handset and cannot contact O2 via mobile device- on the provided 202 - Would someone be able to co...

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