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Can't log in to certain parts of MyO2

Anonymous
Not applicable

on ‎17-09-2017 19:49

on ‎17-09-2017 19:49

I can log in to my account but when I try to enter the 'Upgrade' section the following always happens.

 

I get the usual request to enter my mobile number.  The six-figure code is generated and sent to me by text but when I enter the code, I always get the following message - 

 

'Max Limit reached for identities to have the same contact number'

 

Anyone any idea what id going on and how to resolve the issue completely?  I had a Livechat a couple of weeks ago about it and thought that O2 had sorted it but I went to log in tonight and hit the same issue again.

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MI5
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on ‎17-09-2017 19:54

on ‎17-09-2017 19:54

Sounds like it may be best if you call customer services on 202.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Angus63
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on ‎17-09-2017 20:15

on ‎17-09-2017 20:15

Daddogus here.

 

Don't know what I did but I managed to do something that sorted it.  Whatever it was, it meant that I lost the username Daddogus.

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pgn
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on ‎17-09-2017 20:19

on ‎17-09-2017 20:19

Sounds like you've sorted it, well done!

 

The call to 202 can be a bit of an interactive voice recognition trial, I'd recommend chatting to eaither @O2 on Twitter or the O2 presence on Facebook, they usually respond fairly quickly with a link to talk to them directly via a web-chat system, @Angus63

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
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on ‎17-09-2017 20:42

on ‎17-09-2017 20:42

Sounds like it may have been an issue related to logging in then?
Glad you fixed it slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎18-09-2017 10:53

on ‎18-09-2017 10:53

Glad you got this sorted @Angus63! And if you were fond of the Daddogus username drop me a PM and I can change it over for you wink

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