Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone never arrived!

I am absolutely fuming at the moment. I ordered a new Upgrade yesterday, which was in stock and sent out yesterday to arrive today. I chose a time slot suitable and paid £3.99 for it to be delivered between mid-day and 5pm. UK Mail sent a text this m...

Resolved! Change bill date

I was just wondering how I would go about changing the date that my bill would come out of my account as at the moment it is in the middle of the month and I would prefer it to be on my pay day as would make life alot easier

Hi

My friend has a problem with her phone

Can't log in to certain parts of MyO2

I can log in to my account but when I try to enter the 'Upgrade' section the following always happens. I get the usual request to enter my mobile number. The six-figure code is generated and sent to me by text but when I enter the code, I always get ...

Resolved! sos

Hi i would like to ask you something. How can I pay online for my monthly payment? Thanks

Resolved! Text code to find PAYG balances?

Hi, Is there a Text code to find PAYG balances? My son is using PAYG as backup as he damaged his monthly phone. How dodd he find out how many texts and minutes he has left, is there a code and not a number to dial? All he gets every tice he sends a t...

Resolved! Charge for Calling 056 SIP Numbers

Hi, I am currently using a free trial from a SIP provider to test SIP trunking. They have allocated me some numbers beginning with 056 to test incoming calls. (I didn't know 056 prefixed numbers existed until now, but apparently they are given by som...

Resolved! Roaming in Japan - lost all credit

Hello, While on holiday in Japan I left roaming on. I actually had a separat router with me so I did not really use any data. Unfortunately I was still automatically charged the daily charge and I lost about £25 crdit for nothing.I was not sent any m...

Resolved! O2 Rewards confusion.

Ok, so I know for a fact I've topped up 13 times in the last 3 months, at £10 a pop. Totalling £130, which should give me £13 in my o2 rewards, right? Well, I log on to have a quick look. It says my balance is £0, with £12 to save, and £1 earned sinc...

Resolved! Will my number cut off?

Hi All I have a payandgo number (transferred in 2006 from EasyMobile when they shut down) and very rarely top up using it only for incoming calls. Haven't topped up for a year, but receive calls on average once a week, will they cut my number off due...

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