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no outward service

Anonymous
Not applicable

on ‎25-02-2017 10:45

on ‎25-02-2017 10:45

Why is my phone refusing to send voice/text/data yet receives voice text data ?

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Bambino
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on ‎25-02-2017 11:46

on ‎25-02-2017 11:46

@Anonymous  Have you checked to see if there is a network issue in your area? http://status.o2.co.uk/

I DO NOT WORK FOR O2



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Anonymous
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In response to Bambino

on ‎25-02-2017 11:47

on ‎25-02-2017 11:47

yes checked that all is fine no problems 

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Anonymous
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In response to adamtemp64

on ‎25-02-2017 11:48

on ‎25-02-2017 11:48

ASDA which I believe is EE 

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Bambino
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on ‎25-02-2017 11:50

on ‎25-02-2017 11:50

You need to speak to customer service http://www.o2.co.uk/contactus If you cannot get through on your phone by normal means, borrow someone else's phone and call on 0800 032 1402.

I DO NOT WORK FOR O2



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adamtemp64
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on ‎25-02-2017 11:51

on ‎25-02-2017 11:51

@Anonymous use live chat to explain the porting in has not completed use the contactus link above select live chat  

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable
In response to Bambino

on ‎25-02-2017 18:46

on ‎25-02-2017 18:46

Fine if you are OK to wait HOURS !!!!! whilst you are in a que ... I REALLY DO MEAN HOURS on speaker phone 

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Anonymous
Not applicable
In response to adamtemp64

on ‎25-02-2017 18:47

on ‎25-02-2017 18:47

Live chat appears to be DEAD CHAT !

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MI5
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on ‎25-02-2017 18:50

on ‎25-02-2017 18:50

We've heard that there is a porting issue at the moment that the team is working on.
Hopefully it will be fixed soon.
Keep rebooting the phone every half hour or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to Anonymous

on ‎25-02-2017 19:08

on ‎25-02-2017 19:08

That's what they sent me! I don't speak / read Spanish either
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MI5
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on ‎25-02-2017 19:14

on ‎25-02-2017 19:14

 

@Anonymous wrote:
That's what they sent me! I don't speak / read Spanish either

@MercedesS does. 

She'll translate for us. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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