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Anonymous
Not applicable

Why is my phone refusing to send voice/text/data yet receives voice text data ?

Message 1 of 21
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Bambino
Level 84: Resplendent
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@Anonymous  Have you checked to see if there is a network issue in your area? http://status.o2.co.uk/

I DO NOT WORK FOR O2



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Message 11 of 21
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Anonymous
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yes checked that all is fine no problems 

Message 12 of 21
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Anonymous
Not applicable

ASDA which I believe is EE 

Message 13 of 21
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Bambino
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You need to speak to customer service http://www.o2.co.uk/contactus If you cannot get through on your phone by normal means, borrow someone else's phone and call on 0800 032 1402.

I DO NOT WORK FOR O2



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Message 14 of 21
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adamtemp64
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@Anonymous use live chat to explain the porting in has not completed use the contactus link above select live chat  

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 15 of 21
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Anonymous
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Fine if you are OK to wait HOURS !!!!! whilst you are in a que ... I REALLY DO MEAN HOURS on speaker phone 

Message 16 of 21
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Anonymous
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Live chat appears to be DEAD CHAT !

Message 17 of 21
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MI5
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We've heard that there is a porting issue at the moment that the team is working on.
Hopefully it will be fixed soon.
Keep rebooting the phone every half hour or so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 18 of 21
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Anonymous
Not applicable
That's what they sent me! I don't speak / read Spanish either
Message 19 of 21
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MI5
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Registered:

 


@Anonymous wrote:
That's what they sent me! I don't speak / read Spanish either

@MercedesS does. 

She'll translate for us. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 21
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