Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need to open a new account?

Hi. I bought a couple of mobile phones for my husband and myself back in January. We then had our old O2 numbers tranferred to the new devices. The question is that our "my O2 account" pages only have the new, now inactivated numbers that came with t...

Nightmare Chat Support

So I contacted O2 chat this morning with regards to my upgrade. The phone was due to go to my nearest store. Contacted chat who advised the order is complete and at a different store than where I ordered it to. I called the store and they confirmed t...

Resolved! Why can't I lower my tariff?

Hello everyone. I have been a O2 customer for years and I have recently decided I really want out of my contract or to lower my tariff. However, for some reason it won't let me lower my Tariff? I pay 42.31 a month tariff on an Iphone 5..I've had the ...

Resolved! pay and go go go overseas

I am on pay and go go go tariff and was wondering what happens when i travel overseas.As soon as i put £10 on it is taken and i get my allowance. So when i travel overseas do i either still get the allowance or do i get the £10 to spend on calls etc.

Resolved! Lower tariff

My monthly bill before insurance is £37.15, I'm finding it a bit much. I don't use a lot of minutes- I have an iPhone 5, is it possible to lower my tariff?

Resolved! Upgrade and live chat

Just spent 1 hr 15 mins on live chat being pushed from pillar to post as couldn't get a straight answer on the best upgrade for me, only to be told by the 2nd advisor that he was just going to get details on what I had asked for and he never came bac...

Resolved! Text APN settings for a Blackberry Z10

I was unable to send text messages but able to receive them inadvertently deleted the settings does any one know how i can restore the original settings.

Resolved! Just topped up...

Just topped up my phone and its taken the £1.25 charge off my £10 top up. That's fine.But when I turned my phone on after it died another £3 something had gone. I don't know where.How do I find out?As I was just about to get unlimited texts for £7.50...

Resolved! Calling England from abroad on pay as you go

Hi im on pay as you go...leaving for a holiday in spain later today, O2 states ring 202 to get european rates when abroad...is this 202 before your chosen number ????? please help asap

Resolved! Never Get A 3G Signal

I have no idea if this is the place to write this or not, Mods please move this post to the correct area if it needs to be somewhere else. I have been with o2 for the past 10 years, 8 of those on pay and go and the remaining time on pay monthly, but ...

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