Solved: o2 charge me over £400??

Anonymous · ‎15-10-2013

Hi, I just came back from my holyday about 1 month and o2 charge me 450pounds

I think its because of i wasnt connected with the service. (I was using Korean SIM)

It looks like some kind of recoccection fee or something.

If it is, is it negotiable?

I cant pay that at the same time ;(

thank you.

Anonymous · ‎15-10-2013

They have misunderstood and instead thought that you wanted to end your monthly contract early which has meant you would have to pay the early termination fee.

View solution in original post

Anonymous · ‎15-10-2013

You need to speak to O2 about this.

Seems a lot, unless it was early terminiation fee, as in you asked them to cancel your contract when you left for example?

Can't be usage charges as you have not used your SIM when abroad as you stated.

What does it say in MyO2 when you view your bills??

MI5 · ‎15-10-2013

You don't get charged for using a non O2 SIM. It has to be for something else.
Check in "MY O2" for a breakdown of your charges.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-10-2013

Does your O2 SIM card still work when you returned to the uk and re inserted it into your phone ?

Anonymous · ‎15-10-2013

it said its disconnected bill.

Anonymous · ‎15-10-2013

not working right now...

MI5 · ‎15-10-2013

That means you cancelled your O2 contract and it is what you owe to O2 to end it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-10-2013

means im not able to use this number forever?

MI5 · ‎15-10-2013

Did you want to cancel the contract or is it an error?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎15-10-2013

I think something's obviously been lost in translation.

Did you happen to speak to o2's Online Live Chat before you left the Uk ?

Ring O2 on From a landline 0844 809 0202 & 5p / min ASAP.

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