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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I stop my Insurance Bolt On?

I am now receiving phone insurance through my bank. As such I would like to stop paying the insurance bolt on. Is that possible?Thanks

Resolved! my o2 data allowance error

hi alli need your helpim receiving an error when trying to find out my data useage on the myo2 app and websitein both places it says there is a technical problem? please try again later does anyone else have this ?and any possible solutions>customer ...

Resolved! Upgrade to 5C

Hi,Can anyone help- have just got upgrade from 4s to 5c with a new tariff applied. I am planning in using the new handset 5C to give to my husband for a Xmas gift and keep my 4s for eh time being.So my question is- as the SIM cards are different will...

Resolved! Upgrade question

Not for me as I've got a long way to go! If someone is on a standard tariff do they have to change to a Refresh tariff when they upgrade? Someone I know is worried about the credit check part of the Refresh tariff and wants to stay on a standard tari...

Resolved! auto top up

i have just signed up to auto top, where my balance goes below £2 its auto topped up to £15. ive recieved an email to say its up and running, but my balance is now £1.80 and my phone has not been topped up. anyone got any ideas please. thanks paul

Resolved! tarriff

ive changed to o2 and oppited for the pay & go go go tarriff topped up 10 pound and it didnt give me my texts mins or data allowance but says im on that tarriff why has this happened tells i need to top up to get my allowance

Resolved! How can I stop one-off data bolt-on being added?

HiMy niece has a phone that I pay the bill for. This month and last month she used her data allowance and I said she could have 1 500mb bolt-on. But when that data got used she has just gone ahead and added again. Is there a way of stopping extra dat...

Gants Hill Mast Internet Connectivity Issue

Hi, Can anyone tell me how one reports a technical network problem to O2? I've talked to O2 reps, both online and on the phone, and they seem both unable to comprehend the issue and unwilling to deal with it as an O2 problem, not a client difficulty....

Resolved! Ordering/Activating a Micro Sim for a friend

Hi, Wondering if anybody has had any experience with this. I have bought a new phone for my girlfriend and need to order a micro sim that will fit it. Simple enough. I have been through the O2 sim swap process for my own phone so no problem there. Ho...

Resolved! Local Unplanned outages - money back?

HiEver since I moved to my address a few months ago I've never had a decent signal. I decided to call o2 to see if there was an issue and was told that there is mast down near me, an unplanned outage and that they were working on it but there was no ...

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