Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Will I be charged a double month for changing tariff?

I recently changed my tariff and am now unsure if I will be charged a double month at the end of this month for my bill?The e-mail I received said "Changing tariff means the charges on your next bill will show: - A day's credit for line rental from y...

Resolved! Network down for nearly 4 days and it's happened again

I live in BT40 2QN, from last Friday evening 27th September to 9am on Tuesday we had no service and your site was showing a mast problem that was a long time to get the problem resolved.Now the same has happened this week the network went down yester...

Resolved! poor 02 signal

i am disgusted with 02 signal and now customer service, have had lose of signal in my work area for months now, 3 weeks ago called 02 customer services who eventually via tech ppl confirmed we have 4 masts down in our area. guy couldnt say how long t...

Resolved! Trying to email o2 to make a complaint

Hello yes want to set out a complaint email to o2.Briefly I topped up my mobile on the 3rd of October with £10.00 pounds as there appeared to be nothing in the account, then without using the mobile i checked the account on the 4th of October and fou...

billed for data

I am home and have perfectly good wifi broadband in the house that mobile phone uses automatically. It is now 12:40 on 5th October 2013. I have not used my mobile today. I press the button to bring screen alive and note a message has been received.I ...

Resolved! Moving from 02 to EE

I'm currently in a pay monthly contract with O2. I don't get 3G in my area so I was wondering is there anyway I can change to an EE 30 day rolling contract and still pay my O2 pay monthly contract and keep my O2 number on EE?

Resolved! adding another phone to my contract

Does anyone no if i can add another phone to my contract???

Resolved! text and web tariff....upgrade

Hi, I upgraded my handset a few weeks ago and purchased the £10 airtime (since been told this wasnt needed..ggrrrr) which the man in the shop told me must be purchased, he then put the top-up on the new sim so I had to get it transfered to my old sim...

Resolved! Has 3G been turned off?

Topic. Tried to get the Internet set up on my old Galaxy S2 by O2 staff yesterday in the shop at Meadowhall, they said there has been network problems with 3G so my Internet may not work. Eh? Has 3G now been turned off in favour of 4G?

Resolved! Official Statement from O2 Status Page - Network Issue 03/10/2013

04/10/13 09:00hrsOn Thursday 3rd October, around 1% of O2 customers experienced some difficulty making and receiving calls and texts, or using data. This was the result of unexpected congestion caused during routine upgrade work on our 2G and 3G netw...

O2

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