Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! recently left o2

HI, I has a monthly phone with o2 for over 8 years and have recently left to another service provider. I transferred my number over no problems- however I am still receiving messages from 02 detailing my bolt on offers. I sucessfully tranferred my nu...

Resolved! Terrible Customer service trying to upgrade after contract finishes

Hi there, I've had an almost faultless service from o2 for around 6 years now on pay monthly. I currently have two phones with o2 on pay monthly (I work as a mobile developer so need multiple devices) and have always been happy with my service. Howev...

Resolved! Tracking order

I'm trying to trace my new order online and I can't find option, can anyone help?

Resolved! 300 mins = 5 hours?

I've a Pay Monthly £11 and calls for the month are 3 hours 13 mins so am wondering why I've been charged for calls within my tariff ?Unless I'm missing something?

Resolved! Changing tarrif

I really want to change my tarrif i currently get 500mb of internet each month. I am constantly adding extra data bolt ons each month. Its costing me a fortune.. so i need a lot off data in a new tarrif.. only prob is my contract dosnt end untill apr...

Resolved! Upgrade Problem

Hi just logged into MY O2 and it says I can upgrade check the upgrade store when I open that link I am told I am not yet able to upgrade anyone know if I can get around this on the web page or do I need to drag myself out of bed during the day time a...

Resolved! New pay monthly contract, wrong phone number.

Hi,Two days ago I just move pay and go number to pay monthly. Today when I check my online account I just recognise on this account I have my old number which is not used from 4 years I think. On the account I have information it will be activate fro...

Resolved! o2 travel

Hi, not sure if this has been asked before or if its just me not understanding this bolt on correctly.o2 trave from my understanding, provides data and voice cost relief, so, it costs 50p to connect a call and then you have 60 minutes free to talk, w...

Resolved! Refresh Fast Track Upgrade - when does the fee come down?

Hi - am being quoted £139 to Fast Track to Refresh.A little too high for me - I assumed it would come down by about £30 a month as I get closer to end of contract.I hoped that my billing date (13th of every month) would be the date it comes down evee...

Resolved! o2 charge me over £400??

Hi, I just came back from my holyday about 1 month and o2 charge me 450poundsI think its because of i wasnt connected with the service. (I was using Korean SIM)It looks like some kind of recoccection fee or something.If it is, is it negotiable?I cant...

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