Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121623 Views
  • 27 replies
  • 5 kudos

4 texts for european message!

On my old contract I used to lose 4 messages for each message I sent from abroard, have we lost this now on these new tariffs?If so why have we not been told about it?Surely this is against Trading Standards policies?I only ever stayed with o2 due to...

Anonymous by Not applicable
  • 1204 Views
  • 7 replies
  • 1 kudos

Simplicity transfer of number can't send texts

Hi hoping someone can help. I ordered a Simplicty Sim card online and submitted the Keep my Number form as I wanted to keep the number I had on o2 Pay and Go. So far I've followed all the instructions and I have my new sim working on my old number (w...

Anonymous by Not applicable
  • 3681 Views
  • 8 replies
  • 0 kudos

Simplicity - Needing urgent help!

Sorry (in advance) for all the questions but I'd be SO grateful if you'd even help me with one of them!I am currently on a £15 sim only one month contract with o2. I called them up asking to cancel my contract, as I wanted to take out a contract with...

Anonymous by Not applicable
  • 1018 Views
  • 9 replies
  • 0 kudos

data costs extortionate?

HiCan anyone help me with this. I'm on a simplicity contract and have just got my monthly bill and I've been charged £24.50 for UK browse and Download on one occasion. I supposedly used 10797KB of data on that particular day. I do recall downloading ...

Anonymous by Not applicable
  • 831 Views
  • 8 replies
  • 0 kudos

Simplicity upgrade

Hello,I'm currently 7 months into a 12 month sim-only simplicity contract. The phone I use on this (from an 18 month previous O2 contract) is about to die. I rang O2 and asked if I could take out a new 18/24 month iphone contract, and port over the s...

Anonymous by Not applicable
  • 1030 Views
  • 7 replies
  • 0 kudos

How to change the Favourite Place

I've searched everywhere on the website and this forum and can no longer find a reminder of what number to text with my new FP postcode.Could anyone help please? Thanks!

Anonymous by Not applicable
  • 11697 Views
  • 2 replies
  • 0 kudos

how do i activate my new sim?

i recently got my orange pay as you go phone unlocked. i turned it on with my new o2 sim card and it says inactive sim and wont let me make calls.. just comes up emergency calls only. please help

Anonymous by Not applicable
  • 1718 Views
  • 2 replies
  • 0 kudos

Serious problems with O2

Hi all, I'm having some issues with O2 and would really appreciate some advice from anyone who has been in the same position. I have a simplicity contract which was fine, but my phone started acting up so I decided to get a new one. After browsing th...

Anonymous by Not applicable
  • 783 Views
  • 5 replies
  • 0 kudos

Call costs while abroad

Does O2 do anything that is comparable to the Vodafone passport scheme? I would look myself but it keeps blocking me because I'm browsing from abroad.Thanks.

Anonymous by Not applicable
  • 2575 Views
  • 6 replies
  • 0 kudos

stolen pay as you go phone

i got my sim card blocked the morning after my phone was stolen.is there any way i would be able to get my old number back along with the tariff i was using because i was on text and web tariff but you got unlimited texts if you topped up with ten po...

Anonymous by Not applicable
  • 1021 Views
  • 3 replies
  • 0 kudos