Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bad service

I have a contract with o2 and they have taken payment for the same bill twice. I later informed them and asked for the to return my money immediately like they would do if I never paid my bill. 10 days later, still no money return as told. So much ba...

New Sim

HiI get a new sim swap card, can someone help me pleaseThanks

Resolved! Cancel contract/not using o2 anymore/out of country

Hi. My contract will end on February, 2016. However, i am already leaving the uk and i'm not using the o2 number anymore. So how can i cancel the contract in order to avoid any charges/bills? Thank you.

Resolved! Data charges

Today I received a message from O2 stating I had used £1 of data. My phone is not wifi enabled and I have never made an internet connection. I live alone and the phone is always kept indoors. My phone usage amounts to two or three texts per month. Th...

Resolved! NHS Discount

I'm looking at upgrading soon and recently started a new job with the NHS. no I've had a little online chat with O2 and advised that they offer 30% NHS discount but not on any of the phones i actually want because its a new model! Why is this? what d...

Resolved! New number

Hi.i have contracted for 2years.however I would like to change my recently phone number to different number.is it possible?thank you.

O2 customer services

I want you lot to contact me cause I'm paying so much for this phone and I want to change the package

Getting info from old simcard?

Hi Guys, My old iphone 4s on 02 monthly pay got soaked and is useless. I have purchased a s/h iphone 5s with a smaller (micro) simcard and am changing to Talktalk as they are cheaper. Is there any way that I can extract the diary and contacts info fr...

Data use query

I upgraded my phone and this month I've apparently used more data than ever before yet the reality is that I've hardly been online, and absolutely nowhere near the amount I was before each month, not even close. I'm not that happy about this!

Not recieved phone

Hi I have ordered a I phone and paid for it, I was sent an email to say it would be delivered yesterday but no phone came. Who can I speak to about this? Thanks

O2

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