Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't send SMS messages on my new pay monthly phone.

Just got my Sony Z1 on Pay Monthly today. I can receive texts but can't send them. Everything else, such as making and receiving calls, getting on the internet and so on, is working well. The SMS number in the setting is correct. I tried factory rese...

Resolved! Dreadful reception in the Bishopstoke Hants area SO50

Is anyone else having reception difficulties in the Bishopstoke Hants area SO50 as we are having great difficulties in people being able to hear us when we phone them.This is happening on 4 different phones so it is not problem with the phones or the...

Resolved! O2 refresh

I was looking into joining O2 refresh, I am on a 24 month contract which runs out in January with the option to upgrade 1 month early. Anyway I saw you can get 25% off the remaining balance to fast track to refresh. When I tried to though it simply s...

UNAVAILABILITY OF PRIORITY MOMENTS IN N.IRELAND

Think the Priority Moments scheme totally discriminating towards customers in Northern IrelandVERY disappointed & angry!

Fun upgrading... NOT!

Thought I would update to 4G, all done via online chat "do I need to upgrade my sim" I asked the answer was NO... sure I read somewhere that you have to anyway received the update and no data service and no 4G.... I Phoned o2 last night and you've gu...

Resolved! itemised bill options

is it possible to request a phone number not showing up on your itemised bill for a short time? if so how would you do this and could you reverse it at any time thanks gail

Resolved! porting number but not ending contract

Hello Can I port my O2 number to another network and get a new number for this contract and therefore keep this contract until the end date? thanks

Resolved! I now have 2 mobile numbers shown on my account

Hi, I collected a new 5S from an O2 store yesterday, which had a new sim.I already have a 4S but I'm selling that to a friend. I've setup the new phone but I have a new number. I have had my existing number for 20 years (yes really!) and I don't want...

Resolved! How to get phone fixed/replaced under the insurance?

I apologise in advance because this is probably a stupid question but I took out insurance when I got my phone at o2 and now I need to contact the insurance people to fix my phone but I don't know how to do this. Can anyone please advise me on how to...

Resolved! Send and lend credit optionl

Hi just a query or possibly a great idea,I have 2 phones,One is used for work and the other is for family and friends.I was wonering;Is there an app or service where i could move credit from one of my sim card or accounts to my other sim? Maybe if my...

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