Roaming charge query

[Will1888]

Looking for help with being charged for using data in Singapore.

I have the following bolt ones active on my account:

O2 travel inclusive zone

O2 travel (zone 2)

O2 international bolt on 

My understanding is that I can use my plans data for free in any zone 2 destination.

I am being charged £6 per day and O2 are saying this is discounted for £7 per day due to my bolt ones but I was under the impression that having the travel zone 2 bolt on meant it was then included

Thank you

 

[MI5 · Accepted solution]

@Will1888 

Should be free with travel inclusive ultimate, but not basic travel inclusive.

https://www.o2.co.uk/international/using-your-phone-abroad

Guide: How to find help & contact O2 

[jonsie]

Singapore in the Inclusive Zone?

[pgn]

No, only on O2 Travel Inclusive Ultimate:

If you have the O2 Travel Inclusive Zone Ultimate Bolt On, you can roam here at no extra cost.

[pgn]

O2 International bolt-on is not free, and only permits reduced rate on calls TO some countries when you are at home in the UK, @Will1888 

[Enlli]

"My understanding is that I can use my plans data for free in any zone 2 destination."

Up to 25Gb in any charge period  Or up to your allowance if less

[Will1888]

Thank you all for the replies.

It is the O2 travel ( Zone 2) bolt on that is active on my account that I am mainly enquiring about.

My thoughts are that if I have the zone 2 bolt on active then surely all the countries listed should be included up to the fair usage allowance.

I have previously used my phone in South Africa with no additional charge (March 24)

 

[pgn]

Info here, despite the incorrect daily usage charge, when travelling, quoted for O2 Travel ( @Dave-O2 this should be £7/day now?) is what you are after, @Will1888 

https://www.o2.co.uk/help/network-coverage-and-international/o2-travel

[Dave-O2]

Thanks for flagging @pgn 

I'll request for this page to be updated 👍

[Dave-O2]

Afternoon @pgn 

Just nipping back to confirm the above page has now been updated to show the correct price 👍