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on 02-03-2025 16:56
Looking for help with being charged for using data in Singapore.
I have the following bolt ones active on my account:
O2 travel inclusive zone
O2 travel (zone 2)
O2 international bolt on
My understanding is that I can use my plans data for free in any zone 2 destination.
I am being charged £6 per day and O2 are saying this is discounted for £7 per day due to my bolt ones but I was under the impression that having the travel zone 2 bolt on meant it was then included
Thank you
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02-03-2025 17:00 - edited 02-03-2025 17:55
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02-03-2025 17:00 - edited 02-03-2025 17:55
Should be free with travel inclusive ultimate, but not basic travel inclusive.
https://www.o2.co.uk/international/using-your-phone-abroad
Guide: How to find help & contact O2
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02-03-2025 17:00 - edited 02-03-2025 17:55
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02-03-2025 17:00 - edited 02-03-2025 17:55
Should be free with travel inclusive ultimate, but not basic travel inclusive.
https://www.o2.co.uk/international/using-your-phone-abroad
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-03-2025 17:18
Singapore in the Inclusive Zone?
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on 02-03-2025 17:22
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on 02-03-2025 17:22
No, only on O2 Travel Inclusive Ultimate:
If you have the O2 Travel Inclusive Zone Ultimate Bolt On, you can roam here at no extra cost.
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on 02-03-2025 17:24
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02-03-2025 17:27 - edited 02-03-2025 17:27
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02-03-2025 17:27 - edited 02-03-2025 17:27
"My understanding is that I can use my plans data for free in any zone 2 destination."
Up to 25Gb in any charge period Or up to your allowance if less
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on 03-03-2025 11:54
Thank you all for the replies.
It is the O2 travel ( Zone 2) bolt on that is active on my account that I am mainly enquiring about.
My thoughts are that if I have the zone 2 bolt on active then surely all the countries listed should be included up to the fair usage allowance.
I have previously used my phone in South Africa with no additional charge (March 24)
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03-03-2025 12:00 - edited 03-03-2025 12:04
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03-03-2025 12:00 - edited 03-03-2025 12:04
Info here, despite the incorrect daily usage charge, when travelling, quoted for O2 Travel ( @Dave-O2 this should be £7/day now?) is what you are after, @Will1888
https://www.o2.co.uk/help/network-coverage-and-international/o2-travel
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on 03-03-2025 14:26
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on 03-03-2025 14:26
Thanks for flagging @pgn
I'll request for this page to be updated 👍
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on 07-03-2025 14:54
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on 07-03-2025 14:54
Afternoon @pgn
Just nipping back to confirm the above page has now been updated to show the correct price 👍
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