Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5GB and 12GB preloaded 4G iPad sim cards - validity length?

Hi, Is anyone able to clarify what the deal is with these sim cards:http://www.o2.co.uk/broadband/ipad-sim It says it comes with xGB preloaded data, but I can't see anywhere that definitivly says they last for x days. Ideally, the 5GB and 12GB sims w...

Resolved! No 4G on my phone

My wife and I both have Microsoft Lumia 640 LTE with latest Windows 8.1 including the updates and we use the same o2 Bundle package. My wife's phone showing 4G and mine doesn't, on both at our home and outings, I don't get any 4G signal neither. I ha...

Resolved! Paying Device Plan

I've managed to pay my airtime bill online but can't pay the device plan this way. With a block on my phone, how am I supposed to call and pay?

Resolved! overcharged

Hello there, I upgraded to SIMO contract which I purchased online. It was advertised as Was £18, but now £15.30 after 15% discount. I have received my product and started using it. But when I logged into My O2 account today, it says my new tariff is ...

Best to upgrade on line store on phone

Looking to upgrade best way

Data drop

Just done a refresh for a new phone, and had 8GB worth of data on my last contract / bolt-on. Moved to new phone and I'm down to 500MB. A kick in the teeth to say the least. I've got 500 free mins to any other provider, and 500 free mins O2 to O2, wi...

Resolved! Charges abroad are double what cost should be

Hi there Just checking my bill for when I was abroad and using mobile for texts and calls only (didn't use for data).Bill shows 6 calls @ £0.41 each = 2.46. Also shows around 38 texts @ £0.04 each = £1.52 This is info from the bill breakdown and shou...

Resolved! Unable to change direct debit online

Hi I need to change my direct debit details (inc. account name), but can't seem to do it online (throws a system error). I tried calling 202 as advised by the Live Chat agent, but can't figure out what option I actually need. What is the best way of ...

Problem tRansferring pay and go number to sim only contract

Can anybody help with this? I started a new pay monthly contract thinking that it would be easy to transfer my pay and go number across to the new contract (both on O2). Four weeks later still no number transfer. I've tried filling in the form, used ...

4G Coverage - iPhone 5 - O2 Headquarters, Slough - Spooky!!!

I have an iPhone 5 with a 4G sim. I am aware that the iPhone 5 doesn't work on 4G; it will only operate on 3G. HOWEVER, as I was stuck on a train in Slough station today, right next to the O2 HQ, my phone displayed '4G' at the top and started working...

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