Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit draining

I just got pay and go go go and had £10 credit. There's no way I've used text or call allowance yet my £10 is now at £7 and being eaten away every time I send a text. Any ideas please?

Resolved! my account

how can i find out how i have used my top up, i would like an itemised account. is this possible

Resolved! Direct Debit stopped by bank

I'm running low on funds this month, and thought i had enough to cover the surprise bills that like to come out a few days before payday. Everything went fine for all my other bills except for o2, which the bank did the direct debit for, but then sen...

Resolved! O2 Refresh/ Phone Plan

The below terms confuse me - these terms are for iPhone 5S, Airtime: £17, Phone Plan, £15 and £169.99 upfront. So that means for phone I would be only paying £530, but it says phone price is £600. And do I own the phone now or when paying the credit ...

Resolved! can't pass 02s credit checks?

No idea why but for some reason I can't join o2 as I can't pass the credit checks. Never had any problems. I'm currently with 3 on a sim only contract. Never had any issues.

Resolved! Balance Information? Please Help...

Hi there i am new to the contract life, But im confused the way my balance sais Minus - £Any information? What i mean by this is that it shows my ballance but it has a minus symbol next to it what does this mean?

Resolved! PAYG sim not recognised?

I use the term 'not recognised' loosely! It had been in my phone for a while, however the last time I used it was Jan this year, and now it just doesn't want to play ball? I think I can probably answer my own question, but have I lost the number due ...

Resolved! Why is it taking O2 hours to cancel my contract?

I have been on to live chat and tried to call to cancel my contract and it is taking forever. I went to reply after an hour of waiting and the live chat was blocked...aaaaggggggghhhhhh!!!!

Resolved! First Bill - Billed Twice in the first month why?

First Billed Twice in the first month why? 08th-24thOCT 2013 why is this? Why is it £17.55p rather than what I bought into just £17? VAT? As theres no contact via email for new customers (you have to input a previous Direct Debit date) I'm finding th...

Resolved! sim swap CONFUSED ??

Hi all. my 24 month contract ends in october 13 but i got the one month upgrade so i ordered a samsung galaxy s4 REFURB phone on another 24 month contract yesterday and it arrived today. i was confused when i was reading about the sim swap informatio...

O2

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