Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billed with unused insurance

I made a claim which was canceled same day, received email from o2 about canceling my request so all looked great until I received bill from o2 with charge £25 for insurance. Direct debit been set up so o2 will get money straight away. Contract is du...

Resolved! O2 Refresh without a handset?

Is it possible to get the O2 Refresh tariff without a handset, either by buying a handset and returning it immediately for a refund but keeping the contract or not taking a handset in the first place? I have my own iPhone 5S so I don't need a handset...

Resolved! Cancelling and moving company

Hi o2 community I am new to this and happy to receive any feedback. I used to be an O2 pay & go customer for 5yrs then took a contract with O2 with loyalty discount. Sadly having to leave O2 as I have seen a better deal with a competitor (3)I am now ...

Resolved! Unlocking phone from Vodaphone

Hi all - you helped me so much before when I purchased a Samsung Galaxy Ace phone - by the way I took all your advice and sent the phone back to O2 for a refund. Hope you can help me again please. I have a Galaxy S1 that was locked to Vodaphone, have...

Resolved! I don't understand why I've been disconnected, even though I paid

I was behind on payments, but recently caught up and paid them what they asked for. However, when I logged into my account I can see that I'm now being charged a disconnection bill, which I will never be able to afford. Please no lectures about payin...

Resolved! PAC Code

I have got a pac code which I got it just incase I wanted to leave o2, but I wont be. How do I use it if I'm staying with the same network? I'm starting a new contract in my own name.

Resolved! Being charged for received texts that I did not request

I am a young widow (recently) with two young children & have been charged for received txts that I did not request! O2 have told me that they won't give me a refund! Then they should not allow innocent customers in vunerable situations, like me, to b...

Resolved! Not Registered On Network

Hi,I have this rather perplexing issue, at the moment my Note 2 keeps displaying "not registered on network" when I try to make a phone call or try and text, however I'm able to use my data allowance!I have done the usual things to try and rememdy th...

Resolved! How do I change the date for my direct debit?

My direct debit has been set up to be paid "on or around the 1st" of every month. However, this means that sometimes I'm making two payments in a month and I can't afford for this to be happening. How can I change the date for the direct debit to com...

Resolved! iPhone 5 issue with no internet & calls failing

For the past 4 months my wife's phone has lost internet connectivity and continually gets call failure. We had web chats, numerous conversations actually been down to a O2 shop twice even received a new SIM card & still the problems persist. We don't...

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