Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I made a payment but will my direct debit still come out?

I'm new to pay monthly so I payed my bill over the phone, however afterwards I went to my O2 and found that the direct debit for this months bill is due to come out on the 27th. Will they still take the money even though I've already paid?

Resolved! Combine Phone tariff & Phone Plan bills into one bill ona Pay Monthly account??

I've just changed my phone and now they send me 2 bills - a Tariff and a Phone Plan bill. I'm not worried about the total amount, but I;d like to get both on one single bill to make it easier to claim it against expenses. Is that possible please O2?

Resolved! contract

i want to cancel my contract or reduce payments as i have just been made redundant is there any way to do this thanks

Resolved! Fast Track Upgrade

Hi there, I have chatted to an advisor from the o2 site about upgrading my phone. So i was given the option of doing a fast track upgrade (basically buying out my contract) qouted at £191 approx. but i can only move over to an o2 refresh tariff. That...

Web chat

I've just spent 2 and a half hours on web chat waiting to be put through to the department I want. I was told there was a 30 minute wait. And what annoyed me more was the fact that during this time web chat closed for the night and they don't even bo...

Resolved! Claim for lost the phone

How long does the procedure of notification of lost my phone?filled out the form I have received 2 weeks ago and send back to o2.And now I'm waiting and waiting......How much longer?someone Know??

Resolved! Blocking numbers

Can o2 block numbers via the website?

bolt on

how long does it take before a new bolt in active on my account?

Resolved! cancelling a contract/contract buy out.

Hi everyone, how do i go about cancelling or buying out my contract? It's finishing in November but my contract phone is broken and i'm using an old phone with my contract sim and it's doing my head in. Any advice welcome.

stop international calling

i want to stop myself being able to make international calls...how do i do this? is there an option or do i need to ring up o2?

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