CANCELLATION

[Anonymous]

I just spent an hour on live chat to cancel my contract. It is due for renewal on 29th Dec. The agent ended the session and didn't confirm the contract would not be automatically renewed. Live chat is now unavailable. This is my confirmation to O2 that I DO NOT WANT THE CONTRACT RENEWED. This is just another time that O2 have made things convoluted and drawn out. Please contact me by email only with confirmation.

[perksie · Accepted solution]

It will become a 30 day contract unless you cancel it.

Nobody from here can identify who you are.

[adamtemp64]

We are all customers here o2 will not contact you from here.

We always advise you either ring 202 for free or send a recorded letter to o2 cancling your contract address in contact us below

[Bambino]

You need to give 30 days notice to cancel your contract, or if you are planning to move to another network and want to keep your number, you need to ask for your PAC. When you give your PAC to your new provider, that will initiate the cancellation process. As suggested, do this by calling Customer Service on 202 from your mobile. Live Chat is not reliable for doing this.

[Anonymous]

If your retaining your mobile number then just ask live chat or customer service for your PAC code. Give that to your new network and this will cancel your O2 account and any final bill will be sent.

Or ask for your number to be made into a Payg account if you wish to stay with O2.

Email is another form of contact https://www.o2.co.uk/apps/help/help

[jonsie]

Definitely ring 202 to prevent any future problems or mishaps with your contract.

[Anonymous]

hi there does anybody know if it is possible to cancel my contract online? i have recently moved overseas and want to cancel my contract it ends late january, i cant ring as calling overseas would cost a fortune and they wouldnt let my parents do it for me. how can i cancel it online? i would appreciate any help thanks 

[Anonymous]

Morning,

You can e mail them on https://www.o2.co.uk/apps/help/help

or write to them at

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Include as much detailed info as you can.

O2 will then let you know whether you have fulfilled any contractual agreement you may have with them and confirm any fee's for early concellation.

[adamtemp64]

there is a free to call number in contact us from overseas in contact us as long as you have your sim with you

[Anonymous]

Can anyone tell me how they work out your termination fee. Just spent 40 mins on to a chat advisor and she had no clue. gave me 2 different figures, asked the manager and i still feel this price is not correct. I have 2 months left to go at 15.99 per month.

Do you pay tax on a service you will not receive.??

Please help, sooo frustrated trying to explain to someone how to do their job!!