Still Waiting for Refund

[Anonymous]

7 days later and I'm still waiting for the £1 bolt on to be credited back to my account ... called on 20th December and was told that as a goodwill gesture it would be refunded ... still nothing .. why are there always masses of problems with o2 - you are very quick to debit money but frightful at putting it back in .. Please advise

[jonsie · Accepted solution]

Do you mean a refund for the Daily Web charge? Any refund on a P&G phone should show up within 24 hours. As it would cost 25p to call customer service I would suggest you use the webchat option to contact them again.

[perksie]

Have you figured out why it happened and made sure it can't happen again?

If you use the service you will be charged for it.

[Anonymous]

Yes .. it was for a day's extra data useage which was not what I had asked for .... I will use the livechat when it is up and running although have not had the best service from them either.

thank you

[Anonymous]

I won't be using it again as my data useage has increased ... but I was told by customer services that they would refund it - it's not a large amount of money but I see no reason if a refund promised that it is not carried out.

[perksie]

As long as data is turned off on the phone there will be no data charges, if you turn it on the phone is likely to connect immediately causing the charge.

[gemz4the1]

I hope you have received your refund by now