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New Business sim problems

Anonymous
Not applicable

Just started a Business Contract, sim only. Popped the sim into my phone - I can send and receive texts to the new number, and download data, but can't make or receive calls. Am I missing something obvious?

 

Thanks.

Message 1 of 7
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Accepted Solutions

Anonymous
Not applicable
The network has had issues over the past day or so.

Have you checked your service status.

http://status.o2.co.uk

It can also take up To 24 hours for your service to settle.

Try turning your phone off and on a few times.

If you continue with the issue then give O2 a call.

Business Customer Service Number.
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free

View solution in original post

Message 2 of 7
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6 REPLIES 6

Anonymous
Not applicable
The network has had issues over the past day or so.

Have you checked your service status.

http://status.o2.co.uk

It can also take up To 24 hours for your service to settle.

Try turning your phone off and on a few times.

If you continue with the issue then give O2 a call.

Business Customer Service Number.
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
Message 2 of 7
1,631 Views

Anonymous
Not applicable

Seems there's a mast problem in my area. Thanks for your help.

 

Message 3 of 7
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Anonymous
Not applicable
You're very welcome.

Hope things settle down quickly for you.
Message 4 of 7
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Anonymous
Not applicable

Further to this, it seems I was mis-sold this tariff. My main requirement was for data, but I was told in the store that I could make calls but that they would be charged against my credit at the normal rate, although that wasn't specified. A return to the store revealed that this data tariff did not allow calls under any circumstances. Fair enough - everything was sorted out and I now have a more appropriate set-up, but it shouldn't really have happened in the first place.

Message 5 of 7
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MI5
Level 94: Supreme
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Sounds like they were confused and offered you a data SIM for a tablet or iPad.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
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jonsie
Level 94: Supreme
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Registered:

Possibly just a misunderstanding or the assistant had insufficient product knowledge but hopefully you are sorted now.

Message 7 of 7
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