New Business sim problems

[Anonymous]

Just started a Business Contract, sim only. Popped the sim into my phone - I can send and receive texts to the new number, and download data, but can't make or receive calls. Am I missing something obvious?

Thanks.

[Anonymous · Accepted solution]

The network has had issues over the past day or so.

Have you checked your service status.

http://status.o2.co.uk

It can also take up To 24 hours for your service to settle.

Try turning your phone off and on a few times.

If you continue with the issue then give O2 a call.

Business Customer Service Number.
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free

[Anonymous]

Seems there's a mast problem in my area. Thanks for your help.

[Anonymous]

You're very welcome.

Hope things settle down quickly for you.

[Anonymous]

Further to this, it seems I was mis-sold this tariff. My main requirement was for data, but I was told in the store that I could make calls but that they would be charged against my credit at the normal rate, although that wasn't specified. A return to the store revealed that this data tariff did not allow calls under any circumstances. Fair enough - everything was sorted out and I now have a more appropriate set-up, but it shouldn't really have happened in the first place.

[MI5]

Sounds like they were confused and offered you a data SIM for a tablet or iPad.......

[jonsie]

Possibly just a misunderstanding or the assistant had insufficient product knowledge but hopefully you are sorted now.