- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-12-2018 18:15
Has anyone had any expreience with this?
Solved! Go to Solution.
Accepted Solutions
- 153147 Posts
- 652 Topics
- 29232 Solutions
on 04-12-2018 18:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-12-2018 18:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 24599 Posts
- 1079 Topics
- 3851 Solutions
04-12-2018 18:19 - edited 04-12-2018 18:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
04-12-2018 18:19 - edited 04-12-2018 18:20
@Zach Call customer service on 202 from your phone to confirm that Live Chat has done what they said they were going to do. Don't leave it to chance. https://www.o2.co.uk/contactus
Edit: Best time to call is 8-8.30 am to avoid a long wait on hold.
- 153147 Posts
- 652 Topics
- 29232 Solutions
on 04-12-2018 18:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-12-2018 18:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-12-2018 16:46
Hi @Zach, and welcome to the forum! I hope the answers above helped you understand your deposit better but do let us know if you have any other questions
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-12-2018 00:50
- 97224 Posts
- 614 Topics
- 7212 Solutions
on 12-12-2018 02:00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-12-2018 02:00
Actually, this is the whole point why they insist on taking a deposit and to be fair, you were made aware at the start of the contract. Making three on-time payments works in your favour by building up your credit score and ensuring you can upgrade without need of a further deposit, If you keep a record of what you have been told about the 2 days not making a difference you will hopefully get the deposit back as agreed.
But....an adviser cannot say that with any degree of certainty.as everything is automated. I too suspect you may have some degree of difficulty getting the deposit back on the 4th bill. I hope I'm wrong and wish you the very best of luck.

