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BECKS
Level 1: Joiner
BECKS
Posts: 2
Registered: ‎03-12-2017
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Can't buy in app Purchases

on ‎29-11-2018 18:32

I used to be able to buy in app Purchases now it says keeps saying "payment unsuccessfully sorry can't use this service for more infomation call 220 if your on pay monthly or 4450 if your on pay as go"

220 does not work when I ring it. Can anyone help please.
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MI5
Posts: 87,529
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Registered: ‎04-04-2012

Re: Can't buy in app Purchases

on ‎29-11-2018 18:34

@BECKS
202 is the number you need to call.
It sounds like charge to mobile is blocked on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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viridis
Posts: 13,150
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Re: Can't buy in app Purchases

on ‎29-11-2018 18:56

Yeah one of mine mysteriously stopped allowing charge to mobile...
I think it was the same one they "temporarily blocked" because I stuck a full psn game on it haha


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BECKS
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BECKS
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Registered: ‎03-12-2017

Re: Can't buy in app Purchases

on ‎29-11-2018 18:56

Thanks for the help. Was blocked all sorted now cheers. 😀
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MI5
Posts: 87,529
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Re: Can't buy in app Purchases

on ‎29-11-2018 19:03

Don't get carried away now LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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syzyf
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syzyf
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Registered: ‎12-12-2018

Re: Can't buy in app Purchases

on ‎12-12-2018 01:06

Is there any other way to unblock that?
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syzyf
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syzyf
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Registered: ‎12-12-2018

Re: Can't buy in app Purchases

on ‎12-12-2018 01:08

Can't wait until they open lines...
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jonsie
Posts: 69,682
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Registered: ‎04-01-2009

Re: Can't buy in app Purchases

on ‎12-12-2018 01:21

Ufortunately, only customer service can help with that and you need to wait until 8.00am when they open.

I am not lazy, I am on energy saving mode.

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MI5
Posts: 87,529
Topics: 530
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Registered: ‎04-04-2012

Re: Can't buy in app Purchases

on ‎12-12-2018 06:26

It's about time that some of these account options were included in your MyO2.
I know we've asked before but giffgaff and Vodafone both do it so it can't be that difficult to implement.
Would deflect one hell of a lot of calls away from customer services too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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