Can't buy in app Purchases

[BECKS]

I used to be able to buy in app Purchases now it says keeps saying "payment unsuccessfully sorry can't use this service for more infomation call 220 if your on pay monthly or 4450 if your on pay as go"

220 does not work when I ring it. Can anyone help please.

[MI5 Level 94: Supreme · Accepted solution]

@BECKS
202 is the number you need to call.
It sounds like charge to mobile is blocked on your account.

[viridis Level 55: Good Authority]

Yeah one of mine mysteriously stopped allowing charge to mobile...
I think it was the same one they "temporarily blocked" because I stuck a full psn game on it haha

[BECKS]

Thanks for the help. Was blocked all sorted now cheers. 😀

[MI5 Level 94: Supreme]

Don't get carried away now 

[syzyf]

Is there any other way to unblock that?

[syzyf]

Can't wait until they open lines...

[jonsie Level 91: Illustrious]

Ufortunately, only customer service can help with that and you need to wait until 8.00am when they open.

[MI5 Level 94: Supreme]

It's about time that some of these account options were included in your MyO2.
I know we've asked before but giffgaff and Vodafone both do it so it can't be that difficult to implement.
Would deflect one hell of a lot of calls away from customer services too.