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Level 1: Joiner
Posts: 2
Registered: ‎03-12-2017
Accepted Solution

Can't buy in app Purchases

I used to be able to buy in app Purchases now it says keeps saying "payment unsuccessfully sorry can't use this service for more infomation call 220 if your on pay monthly or 4450 if your on pay as go"

220 does not work when I ring it. Can anyone help please.
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Can't buy in app Purchases

@BECKS
202 is the number you need to call.
It sounds like charge to mobile is blocked on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: Can't buy in app Purchases

Yeah one of mine mysteriously stopped allowing charge to mobile...
I think it was the same one they "temporarily blocked" because I stuck a full psn game on it haha


Level 1: Joiner
Posts: 2
Registered: ‎03-12-2017

Re: Can't buy in app Purchases

Thanks for the help. Was blocked all sorted now cheers. 😀
Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Can't buy in app Purchases

Don't get carried away now LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎12-12-2018

Re: Can't buy in app Purchases

Is there any other way to unblock that?
Level 1: Joiner
Posts: 2
Registered: ‎12-12-2018

Re: Can't buy in app Purchases

Can't wait until they open lines...
Posts: 70,449
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: Can't buy in app Purchases

Ufortunately, only customer service can help with that and you need to wait until 8.00am when they open.

Posts: 88,610
Topics: 536
Solutions: 11,472
Registered: ‎04-04-2012

Re: Can't buy in app Purchases

It's about time that some of these account options were included in your MyO2.
I know we've asked before but giffgaff and Vodafone both do it so it can't be that difficult to implement.
Would deflect one hell of a lot of calls away from customer services too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)