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Level 1: Joiner
Posts: 3
Registered: ‎24-04-2013

How do you get past the 0202 number when you have a billing complaint?

Does anyone know how to get past the annoying 0202 number?

Online Help is permenatly busy, on the 0202 number you get the payment loop and there are no alternative numbers to talk to anyone!

O2 have cocked up somewhere when they asked for a Direct Debit thats been set up for years, a subsequent payment by card was sent to O2 days ago and sits pending on our account!

We have 5 phones with O2 and rely on these for our business but I think this will be the last time we renew the contracts!

Help as this is affecting our business!!

Posts: 87,525
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: How do you get past the 0202 number when you have a billing complaint?

Try saying nothing and stay on the line.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,433
Topics: 677
Registered: ‎14-01-2013

Re: How do you get past the 0202 number when you have a billing complaint?

[ Edited ]

Hi @Mark09

The number to call if on contract is 202, not 0202. If you are on a business contract it's 8002

All other numbers are listed in this link https://www.o2.co.uk/contactus

Best of luck

*The Game Is On*


Level 1: Joiner
Posts: 3
Registered: ‎24-04-2013

Re: How do you get past the 0202 number when you have a billing complaint?

I meant 202, the fustrations of not being able to manage our business this morning is getting me to think about just ordering a EE phone!

We've held back on going to O2 Business and we have heard some horror stories!

Appreciate the reply.

Level 1: Joiner
Posts: 3
Registered: ‎24-04-2013

Re: How do you get past the 0202 number when you have a billing complaint?

Hi, tried that and also random characters!

O2 on Trustedpilot is a 1 star with over 57% of users unhappy!

Posts: 87,525
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: How do you get past the 0202 number when you have a billing complaint?

Totally agree.
The IVR is a complete nightmare purely designed to deflect customer contact.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,977
Registered: ‎18-04-2018

Re: How do you get past the 0202 number when you have a billing complaint?

Hi @Mark09, I was wondering how you were getting on with this now? Have you managed to speak to someone or do you need more help? slight smile

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