Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Police took my phone as evidence

I havent had the pleasure of my phone usage since 080818 and have had to delete my DD for pay monthly tariff.. I tried to get a clone sim but that didnt work out either... Why should I pay for a service that I havent used t all since then as I have h...

Resolved! Message Charges

HiI’ve racked up £24 picture message charges this month and can’t workout how - I send all my pic messages through WiFi and normally WhatsApp.I’ve never had these charges so why am I having them now?

Resolved! O2 Travel bolt on (£4.99 daily service fee)

Can i add this service on to any new 'sim only' 30 day contract and then use in China immediately (China isnt within the 75 inclusive countries) by paying the £4.99 fee when using data there? i'm going to china for 2 weeks and this seems to be the ea...

Resolved! Charges to bill

I have a charge on my bill and I don’t know how it got there called “demon games” i just want to know how to this charge from happening

Lost Return Phone

HiI ordered a Huwei P20 Pro on 23rd DecDidn’t like it so called o2 to return. They sent out an envelope and said pop it in and take the post office. I followed these instructions then the next day another envelope arrived from o2 with a different add...

Resolved! itemised calls

Hi.....how do i get itemised calls and duration details please

O2 owe us nearly £700.00

Any one else had problems with O2 taking money from your bank account by mistake?We had nearly £700 withdrawn by them and are basically being fobbed off,was told refund was being returned yesterday.Small claims court should probably do it.Any advice?

Resolved! Sim Only/Upgrades

I've decided to pay off my device and stay on the refresh plan for now, If I take a sim only deal (12 Months), Could I later upgrade my device/package a few Months down the line? Just weighing up my options. Thanks in advance.

Resolved! sim network unlock pin

Hi, I heard a notification ping and on checking my mobile the screen was just a dark background number pad with three letters under each and "SIM network unlock PIN" across the top. I've entered my number into O2's "find your PIN" checker and entered...

Resolved! Spam texts

I’ve recently been conned, and hopefully now stopped the trimxs scam, which I didn’t sign up for, now today, I get this crap from another number I have no idea where from, and to be honest I’m concerned about replying to it, I’ve checked online can’t...

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