Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early Termination Fee

Hello all, I'm just checking to see if anyone has any advice on what I can do, if anything at all regarding this matter. A few months back I went into my local 02 store and agreed to upgrade my contract early. However, due to the fact I had some thin...

Resolved! Note 9 out of Stock

Ive placed an order online. i had an email to say its out of stock ive called up but noone can tell me when it will be back in stock and all they say is cancle my order and go into a shop but this isnt possible as im at work. there is nothing showing...

Resolved! Constant calls about overdue amunts which are not overdue

I keep getting calls and text syaing that my device plan is overdue and that they are going to cut me off however my O2 app quite clearly states that the payment is not due until 18th September. I had the same issue last month and they cut me off eve...

Text not sending or receiving

I have full signal. And I am not recieving any text messages and I am unable to send! Checked my o2 and nothing is wrong with my account Any clues.

Resolved! Change of bank details

I would like to change my bank details for payments

Resolved! pay as you go

How do i change from monthly to pay as you go

Resolved! WiFi calling gone 4g calling gone on my phone

Can some one help I've losted my wifi calling and 4g calling

Resolved! Data Usage

I received an SMS message from O2 on 4 September 2018 informing me that I had used 80% of my monthly 500mb data allowance. As I never use anywhere near my allowance, I was very concerned especially as I was only 7 days into my billing month. I have c...

Resolved! Flexible plans

Hi. I’m a pay monthly customer, I want the new iPhone that will be coming out. I want to know if I can pay the rest of the refresh plan off and upgrade to this new plan. Thanks guys

Reception problems - BR2 and SE1 etc

Hi all, over the past four weeks my reception is getting worse and I'm struggling to get calls to either connect or not drop out within seconds of being answered. Primarily in the BR2 and SE1 postcode areas where I live and work. I've had several con...

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