Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order Review

Hi My wife has ordered a new phone and contract with o2 paid delivery and recieved a load of emails . One states that they need to review the order before it can be accepted . what is this about they have already taken the up front payment .

Resolved! Going travelling

Hiya I’m going to the Philippines next months for 3 months what’s the best thing to do with my phone as would still like to use it but is it expensive

Resolved! Update carrier settings for roaming

I went abroad last year and couldn't tell my family I'd landed because I'd switched from an iphone to android and my O2 account was set up for the iphone still. Is there anywhere I can change my device without taking up the time of a support agent? I...

Resolved! Roaming in Europe

How do I register my mobile for roaming when I go abroad?

Resolved! Data not working

Hey, I was over aboard two weeks ago and I was using my o2 SIM there, it made a massive bill, but that bill has been paid but my data is still not working. My tariff is renewing each month like normal got my minutes and texts but no data. Please help...

Resolved! 07017 personal numbers

Hi, Im on O2 pay monthly and am trying to find out the cost of calls to personal numbers in the 07017 xxxxxx range. I looked on the O2 website but all I can find is an explanation that they are not inclusive, but I cant find the actual cost. Can anyb...

Resolved! Thinking Of Upgrading To A New Device Plan

Hi am currently on 50GB sim only plan my contract ends May 2019.Thinking of going on o2 new price plan where you can choose length of tariff etc would o2 let me do that?

Upgrade on us!!

Hi quick question. Does anyone know why I can’t get my free upgrade/refresh online anymore. This is what I did last year now I’m being told you can only go in store to do this now. Seems odd!! Wanted to pre order the new iPhone which is exactly what ...

Resolved! Lack of transparency

There is an unexplained charged on this months bill of £4.50 for "Things I have bought". As a relatively new customer expecting a monthly charge of £25, I can see no reason for this extra charge when I have NOT bought ANYTHING. This troubles me and I...

Payment page not working on upgrade

Tried 2 days to pay for an upgrade for £19.99. 1st day on Livechat for 3 hours. Following 2 days, on LiveChat and called 202. Using Visa, Master Debit and Credit cards. Changing browsers, android and Mac laptops, all failed. This is my 3rd day, very ...

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