Cancelling Contract with O2 and starting another O2 contract

[Angie]

Hi, I have just bought another pay monthly phone (which is O2),  and I currently have a pay monthly one with O2.

When my new phone arrives which is a new contract, how do I cancel my old pay monthly contract but keep my mobile number for my new phone - bearing in mind I am still going to be staying with O2. 

(I did not buy my new phone and contract via O2)

I assume that I don't need a PAC number as I am staying with O2.

Thanks

[MI5 · Accepted solution]

Just call customer service on 202 and ask them to migrate your number to the new contract.
This will end your old one and generate the final bill.

[Bambino]

@Angie Be aware that you will be billed for, and will have to pay the remaining months on your old contract.

[Angie]

Many thanks that's great

[Angie]

My actual contract expired in February 2014, lol, so I assume that pay monthly means just that....I may be wrong though

[MI5]

I’ll just be one final month payment you’ll need to make.

[Angie]

That's good (as I was only paying £12 a month) so I can live with that, lol.

Thanks

[Bambino]

@Angie As your contract expired that long ago you've been on a monthly rolling contact since then. That contract must have suited you, so if you had been able to buy your new phone outright you could have just popped your old sim in the new phone and carried on paying your £12 per month. You wouldnt have needed to take out a new contract, which must be costing more.

[Angie]

I have done that for other phones but I wanted a Samsung S8 and could not afford to buy one as they are still very pricey. I did manage to find a new contract still with O2 for £18 a month (which includes a brand new S8) and seeing as £18 a month is only £6 more then what I am paying at the moment I thought it was worth it

[jonsie]

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@Angie wrote:
I have done that for other phones but I wanted a Samsung S8 and could not afford to buy one as they are still very pricey. I did manage to find a new contract still with O2 for £18 a month (which includes a brand new S8) and seeing as £18 a month is only £6 more then what I am paying at the moment I thought it was worth it

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Sounds like a good deal ☺