Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sunday delivery

I have ordered two phones in the past month and have been offered sunday delivery at a charge of £6.99 each time this has happened my delivery has changed to Monday which isn't helpful, has anyone ever received a parcel from o2 on a Sunday and I feel...

Resolved! Ending contract

Trying to work my way through this is a mine field so any help would be appreciated ! I have a monthly contract o2 refresh unlimited 24m 3G. I am able to upgrade device from 10 November 2018 and my contract renewal date is 18 nov 2018 if I want to le...

Resolved! PAC codes etc

Hello there I'll try and explain this in a way everyone understands. Right okay I currently have a phone with a pay as you go bundle with o2. But I am now switching to a contract phone still with o2. The phone will be coming next week sometime along ...

Resolved! Refurbished phone

I got new phone one week ago.today it fell and screen shattered.screen smashed.i have/pay full insurance monthly.when contacted 02 was told I'd be getting a refurbished phone.as part of my contract I'm am paying full price for a brand new phone.does ...

Resolved! When I open Voicemail I get the O2 speaking clock.

I have a Samsung S8 and moved across to O2 a few days ago. Yesterday, I spoke with a friend who told me that he had left a message on Voicemail. When I checked the Voicemail I was presented with the O2 speaking clock. I checked my Voicemail 3 more ti...

Resolved! Tariff more expensive for existing customers ??

Hi, i was considering upgrading and wanted to get tablet ipad pro 10.5 inch. As i was browsing I found tariff for 29.99 upfront and 38.50 monthly - there was a discount for device or airtime plan (i was not logged in) and it was saying that is even c...

Resolved! Accessing voicemail from another number

I’m going abroad and will be using a local sim. How do I access my o2 voicemail from another telephone number? Thanks anyone!

Not O2's Customer Services' finest hour

This is aimed at O2's customer services. For some unknown reason I cannot contact them directly via e-mail. On Tuesday I moved to O2. When I put my new SIM into my phone and turned it on (and did few setup things) the phone worked. The Wifi worked bu...

Deliberate delay of unlatching code by 02

I want to go over to BT MOBILE after being with 02 9 years. Got a PAC code, NEVER TOLD AT THAT POINT I WILL NEED MY PHONE UNLOCKING TO PORT, received BT MOBILE sim, in the instructions told make sure phone unlocked. Rang O2 advised 72hrs unlock, afte...

Resolved! Moving to China

Hi, I am moving to China on wednesday for a year as I am teaching out there. Does anyone know if i can suspend my o2 account and not use o2 travel (which is an absurd waste of money). Or does anyone have any other suggestions?

O2

Forum Posts