This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Failure to receive calls from EE network mobile

Go to solution
Alex49
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎29-11-2018 22:00

on ‎29-11-2018 22:00

Recently joined O2 with SIM only monthly contract as with previous provider could not access mobile data but now I do not receive calls from my friends on EE network mobiles.  Checked initially with O2 shop who cannot think of a reason for this problem.  Using iphone 5. Anyone else with similar problem or solution?

Message 1 of 3
2,446 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎29-11-2018 22:14

on ‎29-11-2018 22:14

@Alex49 If you ported your number in it could be a partial or split port.

You'll need to call customer services to have them check for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
2,436 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎29-11-2018 22:14

on ‎29-11-2018 22:14

@Alex49 If you ported your number in it could be a partial or split port.

You'll need to call customer services to have them check for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
2,437 Views
0 Kudos

Go to solution
Martin-O2
Former Staff
In response to MI5
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎30-11-2018 11:32

on ‎30-11-2018 11:32

Hey @Alex49 did you have a chance to speak to customer services about this one? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
2,396 Views
0 Kudos
Top Kudoed Authors
View All
Top