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Failure to receive calls from EE network mobile

Alex49
Level 1: Joiner
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Recently joined O2 with SIM only monthly contract as with previous provider could not access mobile data but now I do not receive calls from my friends on EE network mobiles.  Checked initially with O2 shop who cannot think of a reason for this problem.  Using iphone 5. Anyone else with similar problem or solution?

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MI5
Level 94: Supreme
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@Alex49 If you ported your number in it could be a partial or split port.

You'll need to call customer services to have them check for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Alex49 If you ported your number in it could be a partial or split port.

You'll need to call customer services to have them check for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hey @Alex49 did you have a chance to speak to customer services about this one? 

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