@Sweetthing2
Quickest and safest way is to go in store with photo ID.
We've had cases of PAYG accounts incorrectly being switched to BPI which gives you only data with no calls or texts.
This is due to changes being made to provision 4g and wifi calling, ironically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
