Referred

[Vky]

I have placed an order as a new customer for 3 new mobiles for myself and my children. The first 2 were put through fine and the third has been ‘referred’. Can anybody help? Is this the norm? Why not put through the contract through as a whole rather than 3 separate as if the third one is declined I don’t want the other two, if that makes sense?! What are the chances of it being declined? They advise they will contact me in 24 hours to let me know! Thanks in advance V

[MI5 · Accepted solution]

They will be referring you for identity checks to ensure it's not fraudulent activity against you. It's not usual for 3 contracts to be requested at the same time so it's for your safety as much as O2's. Once they are happy with your application they will clear down the request and release your contract.

[Vky]

Thanks for your reply. That makes sense, moving over from Vodafone and always had three devices so just thought it would be straight forward.

[MI5]

Don't worry.
I'm sure all will be fine but O2 are always over cautious with contracts.

[Vky]

Thanks 🙂