on 06-07-2024 23:46 - last edited on 07-07-2024 06:51 by vince1
I would like more information about my order.
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on 06-07-2024 23:56
on 06-07-2024 23:56
@JVD123 If you weren't aware of any order it may have something to do with this:
From O2:
We advised customers of this change via email in May and that you'd receive a notification when this is complete.
The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.
You can check orders on your account in the My O2 app
https://www.o2.co.uk/help/apps/my-o2-appGo to Support > Orders > Track my order > Select your mobile number.
Please refer to the email sent in May for additional information.
If it's in reference to something else see this: How to find help & contact O2: A Guide - O2 Community
on 07-07-2024 11:23
@JVD123 wrote:I would like more information about my order.
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Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: How to find help & contact O2