Order delays

[John87]

I ordered iPhone 16 plus on the 10th of December and it hasn't arrived. On my O2 account say it's processing and it hasn't changed. I also phone twice with no much help there. Does anybody have the same problem. 

[Bambino]

@John87 If you search on the community you will find that you're joining a long list of customers waiting for their phones. There was a warehouse issue that caused delays, but O2 also doesn't operate a live stock reporting system and never has. Your chances of getting what you ordered in a timely manner are very slim.

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[garetc]

There's been a couple of things that have delayed orders, even non-fulfillment items like porting or SIM swaps.

There was a warehouse issue, chemical leak? Also 360 has an issue where some orders are not being completed, I've been moaning about my number port and dead SIM on another thread 🙄

I was told by complaints they were hoping to have a resolution by 20th but that date could slip.