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garetc
Level 5: Ponderer
since ‎08-06-2020
‎15-04-2024

User Statistics

  • 97 Posts
  • 2 Solutions
  • 48 Kudos Given
  • 23 Kudos Received

User Activity

Switch Up Bolt On Withdrawn

29-06-2023
Anyone else had the below? If I'm reading it correctly customers with the existing Bolt On can Switch Up as normal and don't need to choose a new tariff at the moment. The next time we do, to be able to Switch Up again, we need to choose a Plus plan?...

Replacement eSIM

18-09-2022
Hi all, I have a really strange problem.. I completed a 5G eSIM swap yesterday, when I was completing it I got an error message which told me to try again later or call 202. Called O2 and they were having some system issues so left it for a bit and t...

Poor service in store

18-09-2022
Went into Buxton and asked for a replacement 5G eSIM yesterday and the store assistant told me 'she didn't think they're even a thing yet' and all she could give me was a 4G one. When I told her I'd had some from there previously she looked at me bew...

O2 Order Tracker

10-09-2022
Morning all, Is the O2 order tracker down? “Oops.Something went wrong.There's been a slight problem. Don't worry, we've got our best technicians on the case, so make sure you come back soon.”

Trying to contact O2

19-07-2022
Arghh! I have been trying to get through to O2 to order a replacement SIM for the last hour, the call gets to around the 15 minute mark and then their IVR cuts me off. I'm on call number 4 now, reception is fine, I've even tried calling from a non-O2...
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