Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Need to top up my accont

Hi I'm currently in hospital in Bormio Italy, I need to top up my data allowance, how do I do this?

Resolved! First bill before receiving the SIM card

Hello,I would like to understand why I have received my first invoice even before receiving the SIM card as I become a customer yesterday yet they are charging me the full monthly amount. ThanksAlicia

Resolved! Device plan and wanting to change provider

Hi, I'm an 02 customer and still paying my device plan and airtime. I've been offered a good deal with EE on a sim only, I'm wondering If I can change provider but still pay my device plan with 02 off? Thanks.

Resolved! Bill

Hi I’ve just received a text message saying that my airtime bill will be £28.00. It is usually £38.00 I’m just checking to see if my bill has went down now. Thanks

Resolved! Out of contract and no one to communicate with

Hi. Been out of contract for over 12 months but paying full rate. My fault I know. Tried to call o2 on 150...if that's the correct answer. Tried the app chat good...nobody responded.So here goes..Looked at upgrade options via ...

Twosides by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Methods of contacting o2

I’ve lost my voice so I can’t call o2 on the phone, how else can I contact payment support team?

JL860909 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Regarding sim

I ordered a sim but couldn't receive it yet, order number is [Personal details removed], now I want to know about the update of my order.

Address problem joining O2

Hi, I tried to join O2 on a pay monthly sim recently, but while entering my previous address for the credit check purposes the system shows that it cannot accept payments from this address. When I called O2 directly, they said this is typically what ...