Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Apple Watch charging

Hi, I’ve just got the new Apple Watch Series 7 and I’ve been having problems with charging, the fast charger provided doesn’t work, and a normal charger only charged it 3 % and then it stops, I’ve bought 3 different chargers and all do the same, is t...

Resolved! Non-existent customer service

Am I alone in not being able to get a customer service agent on the phone or to respond to any messages? O2 have to have the most inaccessible customer service I’ve ever encountered.

Jam65 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Resolved! 24 Month Contract is over - what do I do?

Hey Guys,I got my phone through & my 24 month contract is now over. I would like to completely stop paying for this current phone I have and use again to get a newer phone on o2 with the current number I ...

Resolved! Keep my number form still down?

I've been trying to keep my old number most of this week. The form has been down since at least Nov 17th (first day I tried to use it after receiving new pay monthly SIM), I really don't understand how it can take this long to get basic website funct...

dru72 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Sim Only switch

Hi I would like to change my sim only deal to the Black Friday £20 deal for 164GB & unlimited texts & calls? How do I do this?

Resolved! Charges Abroad

Hi I’m abroad, now on day 36 of a supposed 63 day unlimited data package that I signed up for in order to get abroad. As far as I’m aware I was NOT limited to 25gb but now it seems, from texts I’m getting, whilst abroad I’m going to be restricted to ...

Resolved! 5g sim card

Does anyone know how to get a 5g sim card from o2? I recently bought an unlocked 5g S21 but only have my 4g pay monthly sim, would I have to change my plan to get 5g or is it just a simple sim swap?

JRAG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! cancellation of new contract

cancelled contract returned phone looking for upfront cost refund/also been billed after cancelled

linda10 by Level 1: Joiner
  • 1 replies
  • 0 kudos