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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 115745 Views
  • 24 replies
  • 5 kudos

iPhone 12 stock

I have upgrade to an iPhone 12 on 20th Nov but it says o2 are awaiting more stock. When is this likely to happen?

Kmistry by • Level 1: Joiner
  • 647 Views
  • 7 replies
  • 0 kudos

Resolved! wrong phone

i orderd the wrong apple phone

Edward69 by • Level 1: Joiner
  • 31 Views
  • 1 replies
  • 0 kudos

Sim swap - Not working

Hi there, I ordered an upgrade with o2 yesterday and did a sim swap for a 5G compatible sim to keep the same number. Almost 24 hours later and it’s still not activated. I’m now without service on my new sim and old sim so unable to contact O2 (but al...

ZoeV by • Level 1: Joiner
  • 103 Views
  • 5 replies
  • 0 kudos

Resolved! How do I update bank details????

Can anyone tell me how to update bank details, if I click on contact us, it just sends me back to the menu over and over again. I've also followed YouTube tutorials but the options shown don't appear on the app and no one replies to email. I stopped ...

Resolved! Old number not transferred

I have received my O2 sim today and I have already filled in all the details on the online form to keep my old number. Put the O2 sim in and it shows the new O2 sim number! Not happy as this is my work phone and it is vital for communicating with cli...

Sj5Dj7 by • Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! Any ETA on o2 SMS over wi-fi?

Hi all, just wondering if there's any solid ETA on SMS over Wi-fi? Last I heard some phones should be able to handle it before end of year but I haven't seen any confirmation of what models. Unfortunately I live in an area with bad signal which has r...

Mosmordor by • Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos

O2 Scam Call running a 40% tariff discount?

Received a call this morning claiming to be from O2, and it was very difficult to determine whether it was a scam or not. The number was 0161 394 0219, advising that O2 were giving me a 40% discount on my tariff due to COVID-19. They just needed some...

piccolo135 by • Level 1: Joiner
  • 18637 Views
  • 31 replies
  • 0 kudos

Resolved! New order

I placed a order last Wednesday 17th I haven’t heard anything back from o2 my order number is ms-xxxxxxxxx. [mod edit: Please do not post order numbers on the public board. Thanks!]

Assma786 by • Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

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