Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lost handset

Hi I sent an email explaining about my difficulties with the repair of my handset , can you help me with this please

Resolved! Cancel

Hello, I would like to cancel my contract please

Resolved! Pay off sim early

Hi does anyone know if you pay off your sim early you keep service until the actual contract date end

Resolved! Rolling plan.

Hi I have a monthly contract with O2 but I want to switch to a payg rolling plan.

Resolved! Wanting to leave

We have received an email notifying us of increased prices in January. We want to reduce our monthly tariffs. Wife’s and mine are £10 each for 50 Gb each but we don’t need that amount. We’ve found 20 gb for £6 each / month with no contract with ID mo...

I want to cancel my daughters mobile subscription, cant find anywhere to do that?

I pay for one of my daughters mobile contracts. she is earning enough now for me to be able to stop. But despite signing in etc I cannot find a way of cancelling this. any thoughts?She changed the number to hers as you do.

Refund delayed

HiHas anyone else found issues with delays in receiving a refund?I had confirmation on the phone of a refund 10 days ago and also by email but told it requires a managers approval to send the actual money to my account. After three calls I am told th...

Resolved! New esim

Hi, I have just upgraded my contract and choose the eSIM option. How we I do I get my phone working? I can t sign into my account as it wants to text a security code but I’ve currently got no network (because I can’t register the eSIM ) to receive th...

Resolved! Amazon prime extra.

Dose anyone know that I am right that my 6 months of free Amazon prime extra wont start until I have active it as I have chosen it but I have not active it yet because I have an Amazon prime suscripson going with amazon until the 10th of December so ...

Expiry of current contract

My current contract expires shortly and I want to downgrade - what are my options.

O2

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