Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to call payment management team

I need to speak to the payment management team but every time i try to call them my phone diverts me to the payment line which has absolutely no option to speak to a person about payment issues! Its absolutely ridiculous! If i could pay the bill in f...

Resolved! Unblock 0800 NHS NUMBERS

I’m unable to receive 0800 numbers, can you unblock this please

Changing my existing SIM to an e-sim

Hello,I have a new dual SIM phone (1 physical; 1 e-sim). It is a Google Pixel 8 pro work phone. My physical work SIM is NOT O2 and is in my new phone.I want to install my personal O2 SIM onto my new device but I currently have a physical SIM. Hence I...

Resolved! lost phone

have lost my mobile phone and want to put a total block on it

Cancel

Hi, I have a pay monthly contract (phone not included) I have moved abroad and no longer need the contract. Will I be charged a cancellation fee?

Friends and family discount

If a friend upgrades to the honor magic v3 which has a £10 discount on the £29.99 tariff as part of a offer and applies for the friends and family discount, will the f&f discount override the £10 discount? Hopefully that makes sense

Credit check help

I made an order yesterday and it's currently in the credit check stage. is there a way i can cancel this entire order? If anyone knows?

Issues claiming 6 months free amazon prime

I'm trying to claim the 6 months free offer for Amazon Prime I got with my contract but it's telling me my account doesn't get this? What am I supposed to do now?

Armenia

My bill says I've made an £80 call to Armenia. I can see online that fraudulent Armenian activity is not an unusual occurrence for O2 costumers. O2 customer service say I made that call and can not refund me. If I report it as fraud I could lose the ...

Order

Need to track my order but have had no email. [REMOVED] MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts.

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