Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120232 Views
  • 27 replies
  • 5 kudos

Resolved! Cancelling Tarriff

Hello,I'm trying to cancel my tariff. It's all paid up, but impossible to get through to anyone at o2. I had previously tried to switch from one o2 contract/number to another (buying a new sim was half the price of upgrading to the same offer!), but ...

luke14 by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos

Resolved! Unexpected charges unable to pay

My bill was over double what it should be and looking through my bill I see no explanation as to the extra added on , my phone won't allow me to phone the o2 team and I need to speak to someone in regards to the charges ad help for me to pay

Kim09 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! Change of name

I have just sent off a request for my name to be changed on my current contract. Can i upgrade before i get confirmation of the change back or do i need to wait?

Resolved! Pay final bill

I'm no longer in the country and I have been trying to access my account and I have been messaging O2 online to try and pay my final bill since last December and I'm not getting any calls from you. My account was closed early and my number taken away...

PeterSull by Level 1: Joiner
  • 98 Views
  • 2 replies
  • 0 kudos

Resolved! Lost my phone, need to report it to O2 as lost within 24 hours. How? By calling them of course!

The chat online feature needs to be active, if your phone is gone you cannot call to report it. Try asking a stranger to make a 20+ minute phone call about reporting your phone as missing, including the identification checks which now must be done in...

RJT2 by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

Resolved! Volt and Disney Plus

I recently. Purchased the new Samsung s22 ultra and was told this would come with a year of Disney plus but instead it's only been activated for three months, how do I go about having this amended to show a year instead of three months? I also have b...

Resolved! Unblock following late payment

I was late paying my o2 bill this month however it has now been paid over a week ago and I still haven’t had my phone unblocked!! Have tried speaking with someone but just keep getting the same thing call back when you are ready to pay your bill, not...

JC85 by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Resolved! Hello Dear O2 Community - About Payment;

Hello Dear O2 Community, My name ia Bora, I'm from Turkey/İstanbul. I'm International Transport Driver. I bought O2 1 month ago. Big Bundle(30€) The place where I bought it said that there is a 40€ payment from me for the renovation, but on O2's webs...

Bora by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos