Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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  • 2 replies
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Resolved! Accessing my account

Hi there, I have relocated and would like to cancel my subscription with O2 after a year and a half of a very pleasant experience and happy customer. I tried to log into my account but because I’m not longer in the UK, I could not access my account a...

Resolved! Problems with Google Pixel 7 phone data transfer

Above. I've plugged my phone into my PC (Ubuntu 22.04 Linux Desktop) via a USB data cable, and I get this message. Is there a problem with the phone? It doesn't work on my other Ubuntu PC at my Parents' either, does the same thing/same error message....

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Last month free extra charge?

My free Amazon prime extra ended on the 17th October and my last bill date was the 8th October. O2 charged £8.99 to my account and refunded £3.19 for the remaining free days of the extra but I'm wondering why my prime membership has still ended? On m...

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Paul820 by Level 3: Thinker
  • 333 Views
  • 3 replies
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o2 eSim to eSim transfer NIGHTMARE!

Hi all, I'm having a bit of a nightmare at the moment and I'm hopeful someone can perhaps help or give me some advice on how I can resolve it. My existing phone is an iPhone 12 and I've now got an iPhone 16. The iPhone 12 has an eSim on it which has ...

Shabbadoof by Level 1: Joiner
  • 4697 Views
  • 42 replies
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Resolved! Voicemail Non EU

I always put my phone ROAMING OFF as soon as i leave the UK. I did not answer any calls from UK or listen to my voicemails whilst abroad but have been charged for them !! Has this happened to anybody else? Will need to de activate my voicemail next t...

Chrissie2 by Level 1: Joiner
  • 234 Views
  • 2 replies
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Resolved! Cancel plan

Account number: ************. I have left the UK on 02 Oct and will not use the card ending at 2349. In fact, I consider that cancel the directdebit means that cancelling the plan at the same time. However, the plan needs to be stopped by hand.

zyz by Level 1: Joiner
  • 163 Views
  • 1 replies
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Phone

I have upgraded my phone and my new SIM card is not working, would you be able to help please?

Rheastoe by Level 1: Joiner
  • 129 Views
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My most recent bill

I am being charged 37.58 instead of the usual £29.00 I’m not really sure why everything is unlimited so I don’t know how or what I’ve gone over and the break down doesn’t make it clear it says minutes but how’s that possible with unlimited?

CatB by Level 1: Joiner
  • 190 Views
  • 3 replies
  • 0 kudos