Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Abonament

Hello, I bought a new phone on the buymobiles website, I'm in the o2 network I have a monthly subscription of around £ 16 After I bought the phone I got a new phone number and now I have 2 subscriptions at o2 Please cancel my old contract but leave t...

Resolved! Data

I've changed my tariff to unlimited data but I need more data between now and then

ell1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Monthly Bill

Hi, I was told my direct debit for my phone contract didn’t happen this month, and so paid off my airtime bill via the app (same card details). The direct debit is still showing up on my bank account and O2 app, and wanted to know what to do if I am ...

Kenny3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Adding Apple Watch to plan

Anyone else experience issues getting your Apple Watch (series 6, WiFi and cellular) connected to your phone/account. New customer to o2 and experiencing appalling customer service, with conflicting information as to how to add the Apple Watch to my ...

Jas2 by Level 1: Joiner
  • 5 replies
  • 1 kudos

Sim pin forgotten

I have locked my sim how do I get back on

Tree by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data bolt on refund?

I accidentally bought 1GB on the wrong bank card, is it possible to refund it/ charge the other bank card?

Adam14 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I moved over from Vodafone last September, my O2 service was ok till January when in my local area we are having a mast issues this will be reviewed…… I visited our local store who stated it won’t be sorted anytime soon….. we are now on holiday on...

Robo1804 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Network is EE and my SIM card is O2

Good morningi received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. I cannot find a telephone number to call to sort out this problem thanksCaroline

Resolved! Dual sim help

When I got my s21 I didn't realise it was dual sim, so I binnee the one that came with the phone, now Tring to order a 2nd sim. Any advice on best way to do it