Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 30 Day Custom Plan

If my tariff says 30 Day Custom Plan does it mean my tariff contract has expired even though my device plan is still going?

Resolved! Change my direct debit date

Hi , could anyone please tell me how I change the date off my direct debit ? I can’t seem too find the correct option . Thanks x

Resolved! when will it port?

When will my old number port? i ordered a SIM 5 days ago, it arrived, I installed yesterday and activated it. So far, it's still on the temp number, even though I requested to port my old number at the same time i ordered the SIM. So when will my old...

Resolved! Bill

Why is my bill £10 more this month? I haven't used any extras

why the codes are not coming

?whyy

Resolved! New Number

I am wanting a new Number due to unknown and unwanted calls from crime related people

Access to account

My daughter is on a school trip in France.i have just realised she has a spend cap on but to remove it I need the security code they keep sending her.she doesn’t seem to be receiving messages or calls so can’t get a code from her.how can I change my ...

Bolt on issue

Hi, I’m abroad at the moment. I’ve just purchased a bolt on for extra data, which I had only purchased one bolt on. £18.50 for 5GB. You have charged me for three bolt ons. Is there anyway that this can be changed ? Obviously. I’m happy to pay for one...

O2 Switch Up disaster

Hi all, I'm looking for advice as I'm starting to pull my hair out trying to get a solution from O2. I did a switch up and sent my old device back, except they haven't removed it from my bill for 2 months. I've contacted them 8 times and each time I ...

Upgrade Issue

I've been told my upgrade order is subject to credit checks. I was told to hang on and o2 would get back to me within 24 hours. That time is almost up and I've heard nothing.

O2

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