Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

scammed on topup

Warning: danger topping up by phoneI have had a nasty experience.I have o2 broadband, happy with it and so I got o2 pay as you go for my partner. Around 18th December I topped up from her phone £10.00 the only time I have ever done it.Now I have been...

activating replacement sim

HelloI just lost my phone and ordered a new sim which i got today.I just want to know hopw to activate it online cos it says sim registration failed when im trying to insert it.I got an online account on o2.ANyone please help.;many thanksmichael

Moving from tesco

I've had a tesco mobile number for about a year now and i'm thinking about changing networks to 02 but keep the same number.02 have a section on their website about keeping your number, but tesco have nothing so i was wandering how i go about keeping...

Do Contract prices on o2 site include VAT?

I am looking to get a SIM only deal from o2, is VAT included or not on the website prices, i am assuming it isn't but can't find any confirmation.Any help would be appreciated thanks.

How do I find out my upgrade date online?

Hi everyone. Where on the O2 website can I find out the date I am due for an upgrade?

Call Forwarding

I have diverted all calls to my Business O2 (contract) to my Personal O2 (contract). What costs are incurred, and by whom, when this forwarding happens. When I go abroad, I swap this around (Personal forwarded to Business).When both phones are in the...

No Retention Deal for long-standing Customer?

My mum has been with O2 since its very beginning as BT Cellnet and was on a SIM-Only deal for 12 and half of those years.She took an upgrade in 2008 for the Samsung G800 where they awarded her a £10 discount per month for the entire contract, this is...

O2 Voicemail

Hi,I need to know if voicemails delete automatically after a certain time period. If so, what is this time period? And what can I do to prevent the voicemail getting deleted?Thanks.

How can I check my balance?

Without registering online how can I check my balance?I've just moved onto Simplicity but I don't know how to check how many texts/minutes I have remaining.I have sent a blank text to 21202 twice now, but it has just said there is an error, please co...

Need same number lost phone!!

Hey,Lost my phone couple of weeks ago but i want to keep the same number i had is this possible?? Have been a customer for years and ive still got the card that you use to top up if this helps.Thanks!

O2

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