Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! topped up £10 but my tarrif is gone?!

I just topped up £10, and the My O2 app told me that I'm still on "text and web" which would give me 500mb of data and 100 texts for free, but AFTER I topped up it switched to "favourite place" and now I have no data or text :L I'm going away for a w...

Resolved! Auto top up

As well as having a monthly account for my mobile 'phone I also have a tablet with a PAYG sim-card in it. How can I change the sim to auto top-up? When I tried I got this message: "But you’re on Pay Monthly, so we can’t send you through to our auto t...

Resolved! Upgrading tariff?

I got an iPhone 5s, but I'm paying about £7 more than a tariff I have seen online which offers more data. Is there any way I could upgrade my tariff?

Resolved! Paying your bill

My off has been switched off because late paying bill . Phone call yesterday to remind me of over due bill . Told me to ring today to pay . How can I ring if the phone is switched off . Payed online the air time but can't pay the contract as phone is...

Resolved! Switch to PAYG

Hello,My contract is ending on the 18th July 14 and I want to switch to pay as you go.I have been in contact with an agent on the chat who sent me a new Sim and confirmed that my contract would be switched to Pay as you go and my current number would...

Resolved! pak code

How do I get my pak code as I m leaving o2. Can I get it online ? Or do I have to phone o2 ? What is the telephone number please. Can it be sent to me by email ?

Resolved! Keeping number between pay and go sims

Hey guys, I've just bought an iPhone 5c which will be arriving soon, I'd like to keep the phone number from my old sim card (which is also on o2), does anyone know how I do this? Thanks in advance x

Resolved! Tarrif questuion - £15 big bundle.

Hi,I've just got my first nre phone in 10 years (..yes, really !) and I'm on the £15 Big Bundle tariff. The expiry date is 24th July. Does this mean that I'll actually lose any unused texs/minutes/data if I don't top up again by that date. Chances ar...

Resolved! Switching from Pay & Go to Monthly Tariff

HI Guys Been on the Pay & Go Talkalot Tariff for many many years but now not happy with increasein the call charges now paying, but am prepared to stay with O2 but move to Pay Monthly andhave some questions i need to ask. 1 Can i use the same micro s...

Resolved! Texting the USA

I am having trouble texting the USA.A friend in the US can text me but I cant reply to her, I still get charged for the attempts and it looks like the text is sent but she never gets them.. can anyone help please.Thanks

O2

Forum Posts