amazon account still controlled by o2

[Dreamtripper]

Hi, hoping I can get help ,I cancelled my Amazon Prime extra via the o2 app/website but Amazon prime still say's my account is billed through o2 so therefore can't cancel by Amazon account

[Bambino · Accepted solution]

@Dreamtripper See if this guide helps: Guide: Adding and removing O2 Extras - O2 Community