order reference

[JVD123]

I would like more information about my order.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino]

@JVD123 If you weren't aware of any order it may have something to do with this:

From O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app 

  https://www.o2.co.uk/help/apps/my-o2-appGo to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.

If it's in reference to something else see this: How to find help & contact O2: A Guide - O2 Community

[MI5]

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@JVD123 wrote:

I would like more information about my order.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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@JVD123 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2