Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim card

My SIM has no service because it is damaged how can get connected again? I bought a PAYG si m but cannot reach customer service

Resolved! Collection

Hi i ordered mobile thismorning and im wondering if i can collect it now before the store closes? Many thanks.

Resolved! Last device plan payment

Hi,I have one more device plan payment due on the 28th, if I choose to pay that now and proceed to upgrade will the direct debit for the device plan for my current phone stop or must I contact o2?Thanks

Resolved! Sp code

I got a new pay monthly sim today but when i put it in my phone it asked for a sp code but when i put in the 13 digit number on the sim into my phone it says error what do i do?

Resolved! UNLOCKING MY PHONE

I currently have a new phone and sim on 02 refresh. I am using the sim with my old phone and my son is using the new phone- I need to unlock the new phone and 02 have said I need to put the sim in the phone as you need to associate the phone with the...

Resolved! Refund

Hi so it’s coming up to my third phone bill payment and I just would like to know, I’ve paid a £575 deposit for this contract which I was told would be refunded after 3 months. Do I have to call up and tell them that I want the money sent to my bank?...

Sudden data usage

Got text today saying I'd used 80% of my data allowance. I don't usually use more than 20% in a month - but right now I'mOnly 10 days in to my month.I'm rarely not in wifi areas, I don't have wifi assist switched on, I don't have wifi/4g calling acti...

Resolved! Keeping same number

I’ve just requested for my monthly O2 contract to end. So I will be going on pay as you go with another provider. O2 have texted my PAC but I can’t recall how to use my pac to keep the number when I finally swap over to PAYG sim. Anyone know please?

Resolved! Travelling to Spain and need a few answers pls

Hi Guys I'm travelling to spain tomorrow and am a pay monthly customer for 02 and I have like 5gb data, unlimited calls and unlimited texts. I had a few questions if someone could be kind enough to answer pls

Resolved! Fraud

It's been long time now that I'm trying to solve an issue with 02 they keep saying that I will receive a call within 48 hours but days and days are passing by.Since may a game company is taking 4.5£every month. We managed to block this but nobody see...

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