Solved: Sim card

Toby1 · ‎19-10-2018

My SIM has no service because it is damaged how can get connected again? I bought a PAYG si m but cannot reach customer service

MI5 · ‎19-10-2018

You can't use a PAYG SIM on a contract.
The quickest way of fixing your issue is to call in to your local O2 shop.
They will replace your damaged SIM for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎19-10-2018

@Toby1 You can call customer service from any phone. All numbers are in this link

https://www.o2.co.uk/contactus

MI5 · ‎19-10-2018

You can't use a PAYG SIM on a contract.
The quickest way of fixing your issue is to call in to your local O2 shop.
They will replace your damaged SIM for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎22-10-2018

Hi @Toby1, and welcome to the forum!

How are you getting on with your Sim? Did you get a chance to check the advice above yet?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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