Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overcharge

I received bill on 22.08.And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

Resolved! applying discount code for nhs

my new phone is arriving tomorrow,i get a nhs discount but i have to apply my discount code.Where is this discount code?

Resolved! mobile delivery

My traking number o2 have have me on my account says its not valid on the ukmail website, anyone else had this it suppose to be comming today before 8pm

Resolved! O2 app - on iPhone -

Hi - I have been using the o2 app on my iPhone - went onto the online chat on the app to discuss why my unlocking was taking so long (matter now resolved ) since then I can’t seem to find the little chat icon to start a new chat it has quite simply d...

Resolved! 4G roaming in Portugal and the United States

Hi there, I am going to Portugal and the USA in a couple of months. Will I be able to use 4G in both countries and what network will I roam on? Just curious as I know which foreign networks have coverage where others don’t. I have the inclusive trave...

Resolved! Charges

In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

Resolved! Queries on Changing Number

Hello, I am a pay monthly customer. I have never asked to change my number before now. I know that I need to contact O2 customer services RE changing my number, but I have some queries (which I hope one of you lovely people can answer for me). If I c...

Resolved! NETFLIX OFFER

Hi all was looki g for some info on the netflix offer tht o2 had recently i signed up 4 NEW contract and thot this offer was eligible to my device (iphone X) but have now been told this was only offered on o2 refresh and sim only plans? Has anyone el...

Resolved! Upgrade standard contract not O2 refresh

I want to upgrade to a Note 9, but don't want to go onto a refresh contract. The only reason for this is my employer will pay for bill each month, so if it's refresh then I will be paying the device side. It would be silly of me to go down that route...

Repair

I sent my phone to o2 to get my screen repaired and they've now had it for nearly a week. Every time I ask them they say, 3 days, 3 days. It has now been 5 days.

O2

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