Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 contract not in my name

Hi,My ex took out a phone contract for me and I’m around 14 months into it. Its on an o2 Refresh. The question is how do I go about cancelling the contract myself as me and my ex are less than civil and communication between each other is non existen...

Resolved! no network after giving my Pac code 2 days ago

I rang up o2 to give them my PAC code so that I could keep my old number, it's been two days without network, the person on the phone said it should only be a couple of hours.

Resolved! Hi priced Numbers

What are the higher priced numbers

Resolved! Apple Watch credit check

So o2 now do Apple watches- which is good. I am wondering whether you are actually credit checked to add them on. My credits not great and I am always judged based on my mistakes about 4 years ago, but I have paid my bill on time every time so it tak...

Resolved! Upgrade

Hello i am wondering if i can do an early upgrade and add the outstanding on my current contract to a new one

refund on undelivered goods

why cant i get my money back? i ordered samsung ear buds for £98.88 and after a month of not receiving them i asked for a refund. O2 said it would go into my bank account in 5 to 10 working days. After 15 days i rang back and they said "thats strange...

Upgrade

I have smashed my screen whilst on holiday and am looking to replace my phone: like for like, what will this cost me? Or can I just get new phone instead of going for upgrade next year?

Resolved! Premium Rate Numbers

Hello All, I just wanted to ask can I unblock a specific premium rate number, but have the bar on my phone still remain activtie? ThanksJ

Resolved! need proof of address

hi. i need 3 months worth of bills with address on for a new house ive applied for. how do i getb these

Resolved! puk code

how do i get a puk code

O2

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