Voicemail telling me my pin is wrong

[shimerin]

Last month voicemail told me my pin was incorrect, I contact O2 and after various things they did it was resolve in a few days, 1 being I had a cap on my phone for charges, I was told this was the issue so they removed it and replaced it with another version of a spend cap. well O2 you havent resolved my issue, everytime I ring voicemail it stated I got my pin wrong (No I didnt) then I enter it again and it lets me in, well yesterday it just kept failing and now I am locked out, it tells me I recently change my pin and to contact customer services.

Has anyone came up against this issue?

JH

[MI5 · Accepted solution]

@shimerin 

I'm afraid you'll have to contact customer services again as there appears to be an issue on your account http://www.o2.co.uk/contactus 

Incidentally, have you tries turning it off and on to see if it helps ?

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

[EmilieT]

Hey @shimerin, any luck following the advice above? It'd be great if you could let us know whether you need more help with your voicemail at all, or if you're all sorted now 

[welshsteve76]

I find that every time I listen to a voicemail (not that often), it asks me to reset my pin.  Never seems to stick.

[MI5]

O2 will require that you reset your pin after 30 days of inactivity on your voicemail so of you use it regularly it's ok but infrequent users will nearly always have to reset it.

[welshsteve76]

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@MI5 wrote:
O2 will require that you reset your pin after 30 days of inactivity on your voicemail so of you use it regularly it's ok but infrequent users will nearly always have to reset it.

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That makes sense. Enables them to decommission mailboxes for numbers no longer used too I guess

[shimerin]

I contacted O2 customer care, 6+ times since this issue appeared I have had to reset the pin several times when it eventually worked. I have had my issue put to the back office twice and just today a genius told me not to use a pin because this will keep happening, Thanks O2 for your security advice. I have sent a RESET txt today and now its 1 hour without a return text.

It is great to have a forum like this when there is a deadend.

Many thanks

SH

[jonsie]

If the pin has been reset to default then that is 8705.

Try that pin and then you should get the message to reset on your voicemail.