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keeping my number

Hil
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if i get a new contract phone (not from o2) can I change my existing sim only number to the new phone

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MI5
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@Hil 

Yes just call customer service to migrate your number to new contract if staying on o2 network. 
If changing network you'll need your pac Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Hil 

Yes just call customer service to migrate your number to new contract if staying on o2 network. 
If changing network you'll need your pac Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hil
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Thank you for your helpful reply.

 

I have obtained a PAC from O2 even though I intend to stay with O2.

 

When you say to contact customer service which one, O2 or The company from whom  I bought the new mobile?

 

 

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jonsie
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Hil
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Thank you for your replies.

 

I will do that.

 

 

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MI5
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@Hil 

O2 contact help Guide: How to find help & contact O2 

You do not use your PAC if staying with O2 though. That is only for moving networks.

A call to O2 customer service to migrate your number to the new contract is all that is needed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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