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can't ring out or take call on iPhone.

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Punio75
Level 1: Joiner
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on ‎09-10-2019 14:08

on ‎09-10-2019 14:08

Hi all,

 

First time posting!

My phone suddenly has stopped receiving calls or making calls. It was fine around 10 this morning. The only change I have made since that time is I have activated a data plan for my iwatch. It is in the 'activating' stage on my watch. 

Could this have anything to do with it or just conincidence?

 

I can send texts. 

Have restarted the phone a couple of time but now am a little flumoxed! 

Any help appreciated!

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MI5
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on ‎09-10-2019 14:27

on ‎09-10-2019 14:27

@Punio75 

First check for network issues and then call customer service to check your account.

O2 Service Status

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152271 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎09-10-2019 14:27

on ‎09-10-2019 14:27

@Punio75 

First check for network issues and then call customer service to check your account.

O2 Service Status

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎10-10-2019 15:11

on ‎10-10-2019 15:11

Hey @Punio75 Quite an unusual issue! Did you have any joy finding out what went wrong? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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